Site Leader

About the role

The Site Leader plays a pivotal role in driving the success of their facilities by overseeing daily operations, leading and developing the team, ensuring exceptional patient and pet parent experiences, and promoting business growth.

Key Responsibilities

• Oversee financial performance, including revenue growth, expense control, and profitability targets.
• Monitor KPIs and operational metrics to ensure the facility meets or exceeds financial goals.
• Collaborate with leadership on budgeting, forecasting, and strategic planning.
• Identify opportunities for service growth, new revenue streams, and operational efficiency.
• Lead, mentor, and inspire a high-performing team that embodies Veterinary United's mission and values.
• Foster a positive, inclusive, and collaborative culture that promotes engagement and accountability.
• Build collaborative partnerships across all leadership and departments.
• Champion a client-centered, team-based approach to care, ensuring consistent delivery of high-quality service.
• Uphold standards for communication, hospitality, and follow-up to drive satisfaction and loyalty.
• Address client feedback promptly, turning challenges into opportunities for improvement.
• Support the medical team in maintaining excellence in patient care and operational flow.
• Develop and execute strategies to drive client retention, attract new clients, and expand services.
• Build strong relationships with the local community to enhance the clinic's visibility and reputation.
• Proactively engage with team members to improve retention and reduce turnover.
• Partner with leadership on initiatives that support professional growth, career pathways, and work-life integration.
• Serve as the designated OSHA Safety Officer, ensuring adherence to OSHA standards and Veterinary United policies.
• Oversee annual safety training and maintain OSHA documentation.
• Stay current on OSHA regulation updates and communicate changes to leadership and staff.

What We're Looking For

• 3–5 years of experience in a management role, including customer service experience.
• Experience in a veterinary hospital setting in roles of increasing responsibility is strongly preferred.
• Bachelor’s degree in business or a related field preferred but not required.
• Demonstrated success managing multi-functional operations, including budget and labor management.
• Strong reporting and data analysis skills — comfort working with KPIs, financial reports, and operational metrics.
• Proven supervisory and leadership experience: coaching, developing, motivating, and holding staff accountable.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage communications, reporting, and documentation.
• Practice management software experience preferred.
• Strong problem-solving, decision-making, and resolution skills.
• Excellent interpersonal communication with staff and clients in a team environment.
• Occasional night and weekend availability is required.