Site IT Administrator

Responsibilities

• Provides IT desktop support to Call Center employees and Agents.
• Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
• Promptly escalates high level outages to corporate Support, and assists with resolution.
• Performs coordinated tasks associated with Corporate IT projects affecting site.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Affords corporate IT with enforcement of IT policies and security auditing.
• Handles local technology administration, including working with local vendors, contactors, and service providers.
• Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation.

Requirements

• 2 year degree in a technical field or equivalent experience.
• 2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users.
• In-depth knowledge of Windows operating systems and experience with a wide variety of software applications.
• Experience installing/troubleshooting PC/server hardware components.
• Broad experience with Imaging of Windows PC using a variety of tools.
• Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies.
• Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone.
• Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc.
• Ability to read, write, and verbally communicate in English at a proficient level.
• Excellent motivation, dependability, accountability, and punctuality.

Qualifications

• Schedule flexibility to work overtime and on-call.

Skills

• Technical proficiency in Windows operating systems and software applications.
• Networking and troubleshooting skills.
• Communication and interpersonal skills.
• Problem-solving abilities.

Benefits

• Flexible schedule to accommodate work and personal commitments.
• Opportunities for professional development and advancement within the company.
• Competitive compensation package.
• Health and wellness programs.
• Work-life balance initiatives.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Flexible schedule to accommodate work and personal commitments.