IT Administrator (On-Site)

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018. We serve as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins. Our platform now spans culture, attractions, culinary, and hotels, with over 750 employees in 14 offices worldwide.

It Administrator (on Site)

Overview: As our IT Administrator, you will lead internal support based on site in our Portland, OR office. You will focus on enhancing the employee experience through user experience optimization, process execution, and technology refinement.

• Maintain and drive robust technical standards, solutions, systems, and processes.
• Monitor events and check in on the internal team throughout the day, troubleshooting as needed.
• Act as the on-site support lead during meetings, ensuring conference rooms are operational (video conferencing, displays, connectivity), and escalate to AV specialists when needed.
• Assist the AV team with hands-on setup and teardown of in-studio demo environments, following detailed instructions for hardware placement, cabling, and basic system bring-up.
• Influence technology strategies and decisions with an elevated level of experience and knowledge.
• Ensure compliance with established security policies and procedures.
• Address training needs as required.
• Collaborate with product stakeholders to translate business problem statements into workable technical solutions.
• Communicate plans, status, and issues to higher management levels.
• Provide recommendations and partnerships for technology solutions including the creation of technical proposals and soliciting cost estimates.

Qualifications

• Bachelor's degree in computer science, information technology, or minimum 4+ years of experience supporting foundational integrated core systems and leading transitions of legacy systems to cloud based systems, integrating data/information, and establishing a technology road map to meet business needs.
• Solid working knowledge in software solutions: Specifically, Microsoft Intune and Office 365 Suite, Digital Asset Management Solutions, VMWare, or equivalent virtualization systems.
• Experience working with cloud software and systems.
• Proficient with Windows O/S and knowledgeable with MacOS.
• Demonstrated experience in process analysis.
• Experience in multi-site organizations with distribution systems.
• Has implemented key core foundational systems with successful outcomes (i.e.: financial, customer, employee).
• Exceptional communication and reporting skills (both written and oral are implied).
• Critical thinker and problem solver.
• Strong interpersonal skills and a patient, helpful demeanor when providing end-user support (customer service skills are important for IT support).
• Ability to work in a high-pressure, deadline-driven environment (time management and prioritization are key here).