Site IT Administrator
ResultsCX · Willow Street, PA · 3 wk ago
Information TechnologyOther
Location: Norristown, US
About the role
The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects.
Responsibilities
- Provides IT desktop support to Call Center employees and Agents.
- Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
- Promptly escalates high level outages to corporate Support, and assists with resolution.
- Performs coordinated tasks associated with Corporate IT projects affecting site.
- Attends meetings with Corporate IT and conference calls with remote IT personnel.
- Maintains IT documentation of processes and applications.
- Assists corporate IT with enforcement of IT policies and security auditing.
- Handles local technology administration,