IT Site Administrator

Responsible for overseeing and maintaining the information technology infrastructure at a specific site or location within the organization and providing remote support to other facilities when needed. Focuses on day-to-day IT operations, technical support to end-users, network and system reliability, and coordination with central IT teams to implement policies and procedures.

At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great-tasting products that make meals something to celebrate every day. We believe life at Butterball means having a team who supports you, offering opportunities to grow personally and professionally, and making an impact on the health of others daily.

Responsibilities

• Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (e.g., switches, routers, access points, new hire equipment).
• Troubleshoots and resolves IT-related problems reported by team members, solving moderately complex issues using resources, predefined solutions, and expertise.
• Serves as the site’s point of contact for IT-related emergencies and participates in disaster recovery planning.
• Conducts hardware and software inventory management for the site.
• Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services.
• Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components; coordinates equipment replacement when necessary.
• Oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests.
• Provides technical support to end-users, addressing hardware and software issues promptly and assisting users in understanding and adhering to IT policies and best practices.
• Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures.
• Ensures the security and integrity of data through data management practices and system updates.
• Collaborates with the central IT team to implement network and system improvements, utilizing technical expertise to enhance IT system efficiency across the organization.
• Develops, standardizes, and documents solutions to IT issues; ensures proper documentation for all IT systems, configurations, and procedures.
• Prepares reports on IT activities and incidents as required.

Requirements

• High school diploma, GED, or equivalent.
• 3+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role.

Skills

• Strong written and verbal communication and interpersonal skills.
• Ability to create and maintain strong rapport with internal and external partners.
• Detail-oriented with the capability to handle multiple priorities, tasks, and projects simultaneously.
• Critical thinking, investigatory, and problem-solving abilities.
• Solid business acumen with the ability to comprehend how IT influences various facets of the organization.
• Firm knowledge of best practices in IT administration, Microsoft O365 products/services, and ManageEngine.
• Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook), network protocols, systems security, and troubleshooting.
• Skilled in diverse types of computer hardware, software, peripherals, components, networking protocols, and communications.

Preferred Qualifications

• Associate’s or Bachelor’s degree in a related field.
• CompTIA A+ Certification.
• Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management.

Physical Demands

• Regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Occasionally lift up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

Working Conditions

• Work performed in a variety of conditions, including climate-controlled office environments and manufacturing plant environments with varying conditions (e.g., cold, wet, warm areas, chemicals).
• Required to wear and work in personal protective equipment while in the manufacturing environment.
• Noise level in the office environment is usually moderate; noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.
• Occasional travel may be required.