Site Director Fulfillment Center

Job Responsibilities

• Develops and manages the annual Fulfillment Center budget.
• Manages all Fulfillment Center Key Performance Indicators.
• Ensures superior Fulfillment Center morale and effective management of all team member programs.
• Manages all Fulfillment Center equipment and facilities maintenance programs.
• Manages Walgreens performance management programs and effectively develops management team through performance development process.
• Establishes and maintains constructive working relationships with other site leaders and business leaders across Walgreens.
• Directs the efforts to ensure best in class service delivery and efficiency in alignment with Walgreens service and compliance goals.
• Partners with selective business entities within the Walgreens family of companies and Centralized Services teams to drive innovation and service optimization.
• Translates business strategies into clear objectives for site members.
• Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

About the Role

The Site Director, Fulfillment Center is responsible for managing a pharmacy fulfillment center, which enables a convenient, personalized, pharmacy customer experience. Accountable for all aspects of a fast-paced and automated fulfillment center. Leadership and direction of all aspects of staffing, operations, policy/procedure and employee engagement. Accountable for partnering with the product and service delivery leaders to ensure excellent customer support and transformational capabilities for both internal and external customers.

Qualifications

• Bachelor’s degree and at least 6 years of experience in a fulfillment, warehousing, logistics or complex/multi-site pharmacy environment OR a high school diploma/GED and at least 9 years of experience in a fulfillment, warehousing, logistics or complex/multi-site pharmacy environment.
• Multi years of experience with fulfillment and/or distribution product flow.
• Multi years of experience analyzing data using statistical methods and developing and delivering presentations to various levels within an organization and to external representatives.
• Experience with budget, forecasting, scheduling operations and client services and support.
• At least 2 year of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to 25% of the time for business purposes (within state and out of state).