Site Director Fulfillment Center

Responsible for managing a pharmacy fulfillment center, enabling a convenient, personalized pharmacy customer experience. Accountable for all aspects of a fast-paced and automated fulfillment center, including leadership and direction of staffing, operations, policy/procedure, and employee engagement. Partners with product and service delivery leaders to ensure excellent customer support and transformational capabilities for both internal and external customers.

Responsibilities

• Develop and manage the annual Fulfillment Center budget.
• Manage all Fulfillment Center Key Performance Indicators.
• Ensure superior Fulfillment Center morale and effectively manage all team member programs.
• Manage all Fulfillment Center equipment and facilities maintenance programs.
• Oversee Walgreens performance management programs and develop the management team through the performance development process.
• Establish and maintain constructive working relationships with other site leaders and business leaders across Walgreens.
• Direct efforts to ensure best-in-class service delivery and efficiency in alignment with Walgreens service and compliance goals.
• Partner with selective business entities within the Walgreens family of companies and Centralized Services teams to drive innovation and service optimization.
• Translate business strategies into clear objectives for site members.
• Develop and mentor staff through on-boarding, open communication, training and development opportunities, and performance management processes.
• Build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.
• Foster a diverse and inclusive workplace.

Qualifications

• Bachelor’s degree and at least 6 years of experience in a fulfillment, warehousing, logistics, or complex/multi-site pharmacy environment OR a high school diploma/GED and at least 9 years of experience in a fulfillment, warehousing, logistics, or complex/multi-site pharmacy environment.
• Multiple years of experience with fulfillment and/or distribution product flow.
• Multiple years of experience analyzing data using statistical methods and developing and delivering presentations to various levels within an organization and to external representatives.
• Experience with budget, forecasting, scheduling operations, and client services and support.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership, and/or cross-functional team leadership.
• Willing to travel up to 25% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• Group facilitation experience with process improvement teams.
• Experience working with automated systems (RF technology, WMS, conveyor, and sortation).
• Lean experience in a manufacturing or logistics environment.
• Experience with cutting-edge prescription dispensing equipment.

About Walgreens

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures for customers, patients, team members, and communities.

Pay

Salary range: $122,400 - $208,200 per year (salaried). The actual salary offered will depend on factors including geography, skills, abilities, education, experience, and other relevant factors.

Walgreens will consider employment of qualified applicants with arrest and conviction records.