Single Billing Office Cash Specialist (On-Site)

Job Description

The primary role of the SBO Cash Specialist is to act as a liaison to our customers, departments and physician practices on all matters regarding cash. Essential Duties & Responsibilities including but not limited to:

• Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty-driven computer systems and health insurers.
• Assists customers with statement, bill, and copay issues to ensure a high level of customer satisfaction.
• Works with BILH hospitals, off-site practices, and departments throughout the organization to ensure the daily cash bag is balanced and everything is documented on the cash sheet as appropriate.
• Resolves unapplied cash, payment plans, and cosmetic services.
• Resolves self-pay credits and refunds to patients as necessary.
• Publishes and reconciles bank deposits.
• Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceed productivity standards.
• Provides and promotes ideas geared toward process improvements within the Central Billing Office.
• Assists the Cash Manager with the resolution of complex credits and self pay accounts.
• Completes projects and research as assigned.

Organizational Requirements

• Maintain strict adherence to the BILH Confidentiality policy.
• Incorporate BILH Standards of Behavior and Guiding Principles into daily activities.
• Comply with all BILH Policies.
• Comply with behavioral expectations of the department and BILH.
• Maintain courteous and effective interactions with colleagues and patients.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our internal and external customers and consistently adhere to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully complete Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications

• Education: High School Diploma required, bachelor’s degree preferred
• Licensure, Certification & Registration: Billing Certification preferred
• Experience: 2 years of experience in cash management and customer service or related fields
• Skills, Knowledge & Abilities: Understanding and ability to utilize various electronic, web based and manual coding resources; Ability to perform transactions in a patient accounting system; Proficient data entry computer skills; Demonstrated ability to utilize word processing, spreadsheets and work files in performing work tasks; Demonstrated attention to detail and accuracy; Skillful ability to use calculators to reconcile amounts; Strong communication skills including verbal in person, telephone and written; Demonstrated ability in being a cooperative and productive member of team; Ability to troubleshoot problems; Ability to continue to learn skills and expand knowledge; Strong multitasking skills

Pay Range

$21.00 – $28.26