Silver Strike Resident Manager - Year Round

PURPOSE OF POSITION

The Silver Strike Resident Manager is responsible for delivering overall owner, guest, and employee satisfaction at Silver Strike Lodge. This position is required to live on property full time. A one-bedroom residence is provided complimentary, including all utilities.

Responsibilities

• Provide oversight related to all building management and maintenance issues
• Monitor maintenance projects to completion and work with sub-contractors as needed, act as lead contact for reserve studies that will be conducted every 3 years
• Learn and understand basic building mechanics, inspect the property and physical assets daily
• Negotiate contracts with sub-contractors and partners
• Ensure that monthly security and unit wellness checks are completed, monitored for completeness based on checklist protocol, and proactively communicate with owners

HOA Governance & Financial Oversight

• Lead association board meetings and annual meetings; take minutes and facilitate board elections
• Liaise with HOA board bi-weekly (or as needed) to review projects and processes
• Review and summarize monthly balance sheet and profit & loss statements
• Review all invoices and complete bill-pay prior to board approval, including explanations for unusual expenses
• Develop and regularly monitor the annual HOA budget

Food & Beverage Operations

• Coordinate, facilitate, and operate all food and beverage programming and services
• Plan and forecast activity levels to ensure appropriate food and beverage ordering
• Supervise food and beverage team members assisting with operations

Community Relations & Leadership

• Serve as a primary point of contact for owners to alert the HOA of problems, complaints, infractions of rules, and suggestions for approval
• Send monthly newsletters with updates on the property and surrounding area
• Foster a welcoming environment for owners, guests, and staff
• Lead a continuous improvement culture to enhance service and efficiency
• Attend weekly meetings with Deer Valley management; collaborate across departments