SIH-UNIT SECRETARY

Essential Duties

• Greet patients, families and internal/external customers in an appropriate and professional manner.
• Answer and handle all incoming calls promptly and politely.
• Refers calls to appropriate providers of care when required, and takes complete messages for providers that do not need to be accessed immediately.
• Empowered to be a problem-solver in assisting callers (e.g. transferring misrouted calls to the appropriate extensions).
• Places pages and routes callbacks.
• Keeps track of charts, maintains an update awareness of the ED environment (updates the boards, knows who is currently on shift [physicians, RNs, LPNs, ED Techs]).
• Keeps track of ED patient’s status and communicates the ED location of the patient to the appropriate internal/external clients.
• Captures and coordinates the discharge of patients by assuring the patient’s discharge instructions are complete and accurate, and alerts the nurse if needed that the discharge is ready.
• Anticipates the needs of the nursing staff and functions as an integrated member of the team in helping to strip linens, clean stretchers, and make the beds.
• Maintains the 24 hour census log for the Emergency Department.
• Understands STEMI and STROKE alerts as well as the required documentation.
• Upon Request of the RN or Physician, calls to dispatch ambulances, critical care ground transport teams or helicopters.
• Performs daily tasks and reports as required.

Job Requirements

• BLS Certification
• Healthcare related experience within the previous 2 years.
• High School Diploma or GED
• Demonstrated typing speed of 40 wpm.
• Demonstrate computer skills including word processing and data entry.
• Excellent verbal and communication skills required.