SIH-SCHEDULING SPECIALIST

Location: Ionia, MI

About the Role

Provides clerical duties including scheduling, referral review, and communication between referring providers and therapists regarding establishment and continuation of patient care.

Responsibilities

• Interviews patients to determine appropriate therapist for scheduling.
• Reaches out to referring providers to change/adjust orders based on patient needs and specialized skills of therapists.
• Communicates information verbally and documents within EPIC in a clear and concise manner to assist with ongoing communication between team members in and outside the clinic.
• Assists with managing therapist schedules to meet needs within the clinic and at the hospital.
• Assists leadership with identifying concerns/potential scheduling issues as they arise.
• Informs clinical staff of covered and non-covered services, limitations of benefits, and situations regarding out-of-pocket costs for patients, including appropriate standards for allowable visits, time frames, and minimizing reimbursement mistakes.
• Answers questions and directs patients to appropriate contacts within UMH Sparrow for billing/copay inquiries.
• Displays a high level of organization and is capable of effective and efficient multi-tasking.
• Greets and checks in patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel; takes messages, contacts necessary person(s), and answers inquiries.
• Schedules clinical evaluations, follow-up appointments, and other patient/client appointments; obtains all necessary information for proper registration and billing.
• Demonstrates working knowledge of diagnosis codes and treatment codes to obtain proper authorizations.
• Accurately registers clinical patients, focusing on customer relations and promoting goodwill between patients, physicians, hospital, and clinical staff.
• Assists patients with completion of required paperwork; ensures accuracy and completeness of paperwork and enters data into EPIC documentation.
• Accepts patient payments and enters information correctly into the system.
• Handles confidential information and maintains HIPAA compliance.
• Manages waitlists appropriately to decrease time lost to cancellations and increase department efficiency.
• Manages work queues for incoming orders and current patients, identifying when additional authorization is needed.
• Creates episodes for outcomes measurement for therapists with appropriate designations.
• Communicates with therapists regarding any scheduling questions or needs.
• Assists with identifying patients who need follow-up by their therapist.
• Monitors supplies and orders as needed; organizes area and tidies clinic as needed.
• Willingness to be trained in areas of need for the Rehabilitation Department.
• Willingness to provide cross-coverage to other Community Hospital sites of care as able.
• Performs other duties as assigned.

Requirements

• BLS certification within 6 months of hire.
• At least 6 months of scheduling experience using EPIC or at least 1 year of experience in reception/scheduling in a healthcare setting.
• High school diploma or GED.
• Demonstrated knowledge of computer applications, multi-line phones, insurance, and medical terminology.
• Excellent verbal and written communication skills, including good use and understanding of the English language.
• Human relation skills to use tact and diplomacy in contacts with employees and the public.
• Ability to operate standard office equipment including fax, copier, scanner, and computer efficiently.

Schedule

Days

Status

Per Diem