Shuttle Driver-Courtyard Hotel Pittsburgh

About the role

At Courtyard Pittsburgh Airport, we provide effortless comfort and convenience for travelers near Pittsburgh International Airport. With modern accommodations, flexible workspaces, and inviting social areas, our hotel is designed for seamless business and leisure stays. Curators enjoy a supportive, service-driven culture, ensuring every guest has a smooth and welcoming experience.

Responsibilities

• Welcoming guests with a friendly, professional, and service-oriented attitude
• Providing safe, reliable, and timely transportation for hotel guests to designated destinations
• Operating the hotel shuttle in accordance with traffic laws, safety regulations, and hotel procedures
• Maintaining a clean, organized, and presentable shuttle vehicle at all times
• Conducting routine vehicle inspections before and after trips and reporting maintenance needs promptly
• Ensuring the shuttle is fueled, properly maintained, and ready for scheduled transportation
• Following established shuttle schedules while communicating delays or changes to the Front Office team
• Assisting guests with luggage, packages, and other reasonable transportation-related needs when appropriate
• Providing clear directions and helpful information about the hotel, local attractions, restaurants, and nearby businesses
• Communicating courteously with guests and responding to questions or requests with a helpful attitude
• Assisting guests with mobility needs and providing attentive service while following safe lifting and assistance practices
• Monitoring vehicle cleanliness and reporting any damage, safety concerns, or unusual incidents
• Maintaining accurate records of mileage, trips, vehicle inspections, and other required documentation
• Following procedures for accidents, vehicle breakdowns, emergencies, and guest safety concerns
• Protecting guest privacy and handling personal information professionally
• Communicating effectively with the Front Office, hotel leadership, and other Curators to coordinate transportation needs
• Supporting other hotel operations when needed, within the scope of the role and assigned responsibilities
• Remaining calm, courteous, and solution-oriented when schedules change or guest needs require flexibility
• Taking pride in every trip and understanding that the guest experience begins before they reach their destination

Qualifications

• You understand that safe, dependable transportation is an important part of the overall guest experience
• You have a strong commitment to safety and consistently follow driving regulations and hotel procedures
• You are dependable, punctual, and understand the importance of keeping transportation schedules
• You enjoy interacting with people and making guests feel welcome and comfortable
• You demonstrate sound judgment and remain calm in unexpected situations
• You communicate clearly and professionally with guests, fellow Curators, and leaders
• You take pride in keeping the shuttle clean, organized, and in good working condition
• You are attentive to detail and recognize the importance of vehicle inspections and accurate documentation
• You are flexible and willing to adjust to changing guest needs and business priorities
• You understand the importance of discretion, guest privacy, and professional conduct
• You can work independently while remaining connected to the hotel team
• You bring a positive attitude, a strong work ethic, and a service-first mindset to every shift
• You believe hospitality is about more than getting someone from one place to another—it is about making every guest feel welcome, safe, and cared for
• High school diploma or equivalent preferred
• Previous driving, shuttle transportation, customer service, or hospitality experience preferred, but not required
• Valid driver's license with a driving record that meets company and insurance requirements
• Ability to meet applicable requirements for operating a hotel shuttle and transporting passengers
• Familiarity with the Pittsburgh and Coraopolis area, including local businesses, restaurants, attractions, and transportation routes, is a plus
• Strong customer service and interpersonal communication skills
• Ability to follow directions, established routes, schedules, and safety procedures
• Ability to maintain accurate vehicle logs and complete required documentation
• Ability to identify and report vehicle maintenance needs and potential safety concerns
• Ability to communicate professionally with guests, Curators, and leaders
• Ability to remain calm, courteous, and professional when handling guest concerns or unexpected delays
• Basic knowledge of vehicle safety checks and routine vehicle care preferred
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs
• Bilingual English/Spanish communication skills preferred, but not required

Work Environment And Physical Requirements

• Ability to sit and operate a vehicle for extended periods throughout the shift
• Ability to safely enter and exit the shuttle repeatedly
• Ability to stand, walk, bend, reach, and move as needed to assist guests and maintain the vehicle
• Ability to assist guests with luggage and transport-related items, including lifting, carrying, pushing, and pulling as needed
• Ability to lift or move luggage and other items within the physical requirements of the position
• Ability to assist guests with mobility needs in accordance with established safety procedures
• Ability to perform routine vehicle inspections and maintain the cleanliness of the shuttle
• Ability to work outdoors in varying weather conditions while assisting guests and performing vehicle-related tasks
• Ability to safely operate a vehicle in varying traffic, weather, and road conditions
• Ability to remain alert and attentive while driving and interacting with guests
• Ability to work in a fast-paced hotel environment while maintaining professionalism, safety, and excellent service
• Ability to comply with applicable driving, passenger safety, and company requirements at all times

Company Culture

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.