Shuttle Attendant (Autonomous Vehicle Operator)

Responsibilities

• Create a welcoming and informative environment for passengers using the autonomous shuttle service.
• Engage with riders, answer questions, and explain autonomous vehicle technology in simple, approachable terms.
• Serve as a program ambassador by representing Beep and the client’s program initiatives professionally with the public and community stakeholders.
• Demonstrate a clear understanding of vehicle systems, proactively monitoring vehicle systems and autonomous driving performance during operations.
• Observe traffic, road conditions, and system status to always ensure safe operations and situational awareness.
• Respond to alerts or unusual system or vehicle behavior and follow procedures to bring the vehicle to a safe state when necessary.
• Provide clear feedback on system performance and operation issues to the engineering teams to support continuous improvement of the service.
• Maintain real-time communications with the Beep Command Center to report system status and coordinate operational responses.
• Conduct pre-trip and post-trip vehicle inspections to ensure readiness for service.
• Aid with basic troubleshooting and escalate technical issues as required.
• Support testing activities or software updates by documenting observations and operational feedback.
• Ensure compliance with all safety protocols and operational procedures.
• Maintain vehicle cleanliness and passenger-ready conditions throughout the shift.
• Following the end of every shift, ensure vehicles are properly charged, cleaned and prepared for the next service period.

Requirements

• Valid driver’s license with 3-5 years of driving experience and a clean driving record.
• High school diploma or GED.
• Ability to pass background checks, motor vehicle record checks, and drug screening.
• Safety Mindset: Strong situational awareness and commitment to safe operations.
• Technical Curiosity: Interest in emerging technologies and ability to learn new systems and software.
• Customer Service Focus: Friendly, professional communicator who enjoys interacting with the public.
• Attention to Detail: Ability to monitor system interface and identify operational issues.
• Adaptability: Comfortable working in a dynamic environment where technology and procedures evolve consistently.

Physical Requirements

• Ability to sit or stand for extended periods.
• Comfortable working outdoors & driving in varying weather conditions.
• Ability to lift up to 20 lbs.