Shuttle Driver / Operations Attendant

About the property

The DoubleTree By Hilton Hotel Manchester Downtown is a distinguished property within our portfolio, consistently exceeding expectations with its exceptional service and memorable experiences.

Essential Duties and Responsibilities

• Safely operate the hotel shuttle while providing professional and courteous transportation service to guests.
• Primary route: Manchester Airport. Secondary routes: Local restaurants, businesses, and attractions.
• Follow all traffic laws, airport regulations, and company driving policies.
• Aid guests with luggage handling, storage, and transportation during arrival and departure.
• Provide guests with directions, hotel information, local recommendations, and assistance as needed.
• Receive, organize, deliver, and assist with charging guest packages in accordance with hotel procedures.
• Aid in dry-cleaning coordination and other guest service requests.
• Perform daily inspections of hotel vehicles, reporting maintenance concerns and ensuring vehicles remain clean and presentable.
• Aid guests entering and exiting shuttle vehicles, including loading and unloading luggage.
• Answer incoming calls and assist with guest inquiries when needed.
• Maintain and restock the Made Market, including:
• Stocking beverages, snacks, and supplies.
• Maintaining fresh lobby coffee throughout the day.
• Monitoring cleanliness and organization of the area.
• Recording Made Market purchases when Guest Service Agents are occupied.
• Aid in restocking beverages and supplies in the Hilton Honors Lounge.
• Support Housekeeping operations by:
• Restocking housekeeping carts.
• Delivering linen and supplies to guest floors.
• Aiding in organization of housekeeping storage areas.
• Stripping guest rooms when operationally necessary.
• Aiding room attendants and housekeeping leadership as needed.
• Support Laundry operations by working all positions within the Laundry department as operational needs require, including:
• Loading and unloading washers and dryers.
• Sorting, folding, organizing, and transporting linen.
• Operating laundry equipment safely and efficiently.
• Aiding with linen distribution throughout the hotel.
• Maintaining cleanliness and organization of laundry areas.
• Maintain cleanliness and presentation of public areas, including:
• Sweeping entrances and removing cigarette butts and debris.
• Dusting lobby surfaces, walls, elevator landings, and public areas.
• Removing trash and maintaining clean entryways.
• Aid with light security awareness and support as requested by management or security personnel.
• Remain productive and engaged during downtime by assisting Rooms Division operations wherever needed.
• Demonstrate teamwork, professionalism, and cooperation with guests, coworkers, and management.
• Follow all hotel safety procedures, cleanliness standards, and operational policies.

Qualifications

• A valid driver's license.
• A good driving record.
• Previous hotel/driving experience preferred.

What are we looking for?

We are seeking a highly motivated individual to join our Guest Services team as Van Driver / Operations Attendant. The ideal candidate should possess an engaging personality and a genuine passion for hospitality, capable of creating memorable first impressions and providing exceptional service throughout the guest’s stay.