Shrink Protection Specialist/Customer Service

Maintaining Safe & Secure Environment

Maintains safe and secure environment for Associates and Customers. Practices safe behaviors and assists Store Leadership in maintaining a safe and secure environment.

Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on the sales floor in a Company vest/required black attire, monitoring for potential safety issues.

Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

Provides great Customer service by prominently greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.

Treats all Customers and Associates with respect.

Demonstrates courtesy, friendliness, and professionalism at all times.

Recognizes Associates using Company recognition programs.

Regular involvement with internal and external partners. This may include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.

Other duties as assigned to support Loss Prevention initiatives.

Mitigating Theft & Fraud

Monitors entrance/exits as well as the sales floor for potential theft by identifying suspicious behavior.

Gathers theft indicators and uses internal or external intelligence to impact shortage trends.

Effectively communicates to Store Leadership and Loss Prevention Leadership.

Adheres to Company policy for external theft response.

Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

Increases Store awareness of effective processes to minimize operational shortage.

Trains and educates Associates on shortage reduction initiatives.

Observes and validates proper checkout procedures for Customers and Associates.

Qualifications And Special Skills

• High School education or equivalent required, AA degree preferred.
• One year of retail supervisor experience or similar training is preferred.
• One year of loss prevention/security training is preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Proven ability to effectively resolve conflict.

Physical Requirements/ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
• Certain assignments may require other qualifications and skills.