Showroom Support

About the Role

Provide hospitality and warmly welcome each customer and introduce them to a Showroom sales consultant. Provide administrative support and schedule appointments for the Showroom sales.

• Determine customer needs, direct them to the best products to address their needs.
• Provide customers with accurate information regarding product specifications, product suitability, pricing, and availability.
• Enter sales orders and bids, expedite purchases, stay engaged with customer by following up throughout the sales process.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Keep the showroom clean, neat, current, stocked, and safely displayed.
• Maintain product literature files to ensure the most current and accurate information is always available to our customers.
• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You

• Experience in customer service or showroom sales
• Knowledge of products sold in the showroom preferred

Our Ideal Candidate Will Also Be

• Knowledgeable of kitchen and bath design trends.
• Demonstrate outstanding customer service and verbal/telephone communications skills.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to plan, organize, and multi-task.
• Be able to be self-directed, detailed, and highly organized.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Benefits

• Competitive starting wage
• Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis
• Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage
  • Accident, Hospital Indemnity, and critical care coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare, dependent care, and commuter benefits
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
  • Paid pregnancy and parental leave
  • Paid day of community service
• 401(k) Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits