Showroom Sales Support

The Phillip Jeffries Showroom Sales Support role is a remote position with occasional on-site visits. We are seeking a dynamic individual to join our team and help drive sales through proactive support and behind-the-scenes coordination.

About the role

Reporting to the Showroom Manager, this role involves converting quotes into confirmed orders, assisting clients with product selection and sampling, and building lasting client relationships. Key responsibilities include:

• Convert quotes into confirmed orders through proactive follow-up and seamless coordination with the sales team.
• Aid clients with product selection and sampling, offering tailored recommendations that reflect their unique design vision.
• Deliver a warm, attentive, and knowledgeable showroom experience that aligns with the elegance of the Phillip Jeffries brand.
• Stay ahead of trends and launches by participating in product trainings and showroom briefings.
• Navigate and utilize internal systems to support smooth, efficient sales operations.
• Communicate with clarity, care, and professionalism to ensure every client touchpoint is exceptional.

What You’ll Be Doing

Key responsibilities include:

• Log and track sales activities using Salesforce and PowerBI, ensuring data accuracy and visibility.
• Participate in daily sales huddles to support team goals and drive momentum.
• Process quotes and orders in NAV and Fresh Works with precision and care.
• Support lead generation and revenue development through strategic follow-up and reporting.
• Maintain open orders and quote expirations, assisting in closing sales with finesse.
• Respond to client inquiries via phone, email, and chat—always within our service level agreements.
• Afford sample order follow-ups and ensure every client touchpoint reflects our brand’s commitment to excellence.

What You Bring to the Table

• Lived in the Los Angeles area and available to work onsite in the showroom once a month and to cover team vacation time.
• At least 2 years of customer service or sales support experience.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• A strong communicator with a helpful, team-focused approach.
• Familiarity with Microsoft Office and experience using a CRM or ERP system.
• Experience in the design industry or a trade showroom is a plus, but not required.

The Phillip Jeffries Experience

We offer competitive hourly wages ranging from $27.00 to $31.25, based on your experience and technical expertise. An annual bonus opportunity rewards your performance, and we provide cost of living increases to honor your growth and commitment. A generous retirement plan with an automatic company contribution of approximately 10 percent is also available, with no employee match required. Health benefits include comprehensive medical coverage, a Health Reimbursement Account (HRA), prescription, dental, and vision coverage, and a Pet Insurance program. We offer up to three paid days each year to give back through volunteer work, and we provide additional paid time off during our annual company closure between Christmas and New Year’s. We also offer a Wellness Physical to earn extra paid time off.

Compensation

Your compensation journey includes a competitive hourly wage, an annual bonus opportunity, and cost of living increases. We offer a comprehensive health benefits package, including medical, dental, and vision coverage, a Health Reimbursement Account (HRA), and a Prescription Reimbursement Program. We also provide a Flexible Spending Account (FSA) for healthcare and dependent care, an Employee Assistance Program (EAP) for mental, financial, and physical well-being, and a Pet Insurance program. We offer up to three paid days each year to give back through volunteer work, and we provide additional paid time off during our annual company closure between Christmas and New Year’s. We also offer a Wellness Physical to earn extra paid time off.

Perks at Work

We offer an exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home, and access to Working Advantage with discounts on travel, entertainment, and everyday purchases. We also provide a Working Advantage Discount Card for employees to take advantage of exclusive discounts on a wide range of products and services.

EEO Statement

The Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.