Showroom Support Agent

About the role

At Velotech, our goal is to get people out on their bikes. Whether it is road, trail or gravel, we want to help people do it in the right gear. This position is responsible for the day-to-day operation of the BikeTiresDirect showroom, in addition to assisting in the essential functions of the Operations and Customer Service departments as needed.

Responsibilities

• Answer product questions and assist with the order process.
• Operate store Point of Sale equipment.
• Prepare the retail store for normal operations at opening time (lights, signage, setup of PCs, etc.) and handle End of Day procedures.
• Work on receiving, placing products on the floor, and maintaining store cleanliness.
• Work with Purchasing to maintain pricing on closeout products featured in the store.
• Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner.
• Develop trust and loyalty with consumers and build value in our brands.
• Navigate a sophisticated order processing system.
• Cook up with Returns to assist customers with returns and exchanges.
• Absorb walk-in customers with product questions and purchases.
• Retrieve products from the warehouse to assist walk-in customers.
• Provide support with technical issues and bike assembly as skill allows.

Requirements

• Basic computer skills.
• Strong knowledge of cycling.
• Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry.

Qualifications

• Excellent communication and organizational skills.
• Solid knowledge of cycling products.
• Ability to work in a high volume, fast paced environment.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Mechanic experience is desired.

Skills

• Excellent communication and organizational skills.
• Solid knowledge of cycling products.
• Ability to work in a high volume, fast paced environment.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Mechanic experience is desired.

Benefits

Health Benefits - Medical, Dental, Vision, Life/LTD, EAP as well as a few other voluntary options.

PTO, Floating Holidays, Sick Time Employee Discounts.

Not just at Velotech but also at our parent company Backcountry.com (and a few others).

A great team to work with, where your ideas matter and you can participate in decision making and grow in the company.

Pay

$20 - $23 an hour

Schedule

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected] .