Showroom Store Manager

About the role

Fireside Hearth and Home (FHH) is looking to add a Retail Showroom Store Manager that supports the Roseville and Eagan Minnesota stores. Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA.

As Retail Store Manager, you will operate the Roseville and Eagan showrooms as your business, driving sales growth, developing high-performing teams, delivering exceptional customer experiences, and ensuring operational excellence. This role offers the opportunity to directly influence business results while leading a team within North America's largest fireplace retail organization.

Responsibilities

• Lead, coach, and develop a team of Retail Sales Representatives across the Roseville and Eagan showrooms.
• Foster a high-performance culture by providing ongoing coaching, feedback, and regular one-on-one development conversations.
• Partner with Human Resources and business leadership to recruit, onboard, train, and retain top talent.
• Monitor individual and team sales performance, pipeline activity, and customer follow-up to ensure goals are achieved.
• Hold team members accountable to performance expectations while promoting employee engagement and a positive work environment.
• Ensure completion of training programs, adherence to company policies, and compliance with safety standards.
• Drive showroom sales performance by improving key metrics including traffic conversion, close rates, average sale value, and profitability.
• Lead by example through active participation in the sales process and delivery of exceptional customer experience.
• Analyze sales trends and business results to identify opportunities for growth and operational improvement.
• Resolve customer concerns in a professional and timely manner, creating positive outcomes for both customers and the business.
• Manage lead distribution and follow-up activities to maximize sales opportunities.
• Oversee day-to-day showroom operations, staffing, scheduling, and labor planning to optimize productivity and profitability.
• Ensure showrooms consistently reflect company standards for visual merchandising, product presentation, cleanliness, and brand image.
• Manage pricing exceptions, display programs, showroom updates, and promotional initiatives.

Qualifications

• Proven ability to lead, motivate, and develop a high-performing sales team.
• Results-driven with a passion for sales, customer service, and business growth.
• Ability to build relationships, influence others, and drive accountability.
• Strong analytical and problem-solving skills with the ability to make sound business decisions.
• Highly organized with exceptional attention to detail and follow-through.
• Ability to adapt quickly, learn new products and systems, and thrive in a fast-paced environment.
• Availability to work Saturdays and flexibility during peak seasonal business periods.

Requirements

• 3+ years of retail sales, sales leadership, or store management experience with a track record of achieving results.
• Experience coaching and developing employees to exceed performance goals.
• Experience overseeing business operations, sales performance metrics, and customer satisfaction initiatives.
• High School Diploma or GED required; Bachelor's degree preferred.

Benefits

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements.