Showroom Sales Support Representative

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

Ferguson is seeking a Showroom Sales Support Representative to work hand-in-hand with Outside Sales and Showroom Consultants, performing behind-the-scenes sales functions to ensure customer needs are met.

Responsibilities

• Support the Sales team by delivering personalized customer service through timely quotations and accurate order processing for Showroom customers and Builders.
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
• Effectively use customer relationship management (CRM) system and phone system.
• Exhibit strong sales skills, including the ability to upsell.
• Respond quickly to customer needs and make decisions in a timely manner.
• React well in a fast-paced environment and follow through on commitments.

Requirements

• Prior sales and/or customer service experience is preferred.
• Highly motivated and customer service-oriented mentality with ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

Ferguson is committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of associates. Offerings include:

• Health, dental, and vision insurance.
• Paid time off and life insurance.
• 401(k) with company match.
• Mental health coverage, gender-affirming and family-building benefits, and paid parental leave.
• Associate discounts and community involvement opportunities.

Pay

Starting at $24.00 per hour, with potential for higher pay based on experience. Pay range: $17.77 - $28.42 per hour. This role is bonus or incentive plan eligible. Wages may be higher in certain locations based on local or state requirements.

Schedule

Monday to Friday, 8:00 a.m. to 5:00 p.m.