Showroom Sales Representative - Pacific Southwest

About the role

The Showroom Sales Representative (SSR) plays a key role in delivering exceptional client service, generating revenue, and promoting brand awareness across Schumacher. This full-time role is based in the Pacific Southwest and works in partnership with our Pacific Southwest Account Executive. The SSR will report directly to the Managing Director, Pacific Southwest and work closely with outside Account Executive to develop new business, service accounts, and drive growth across the Pacific Southwest market and surrounding territory.

Responsibilities

• Grow the client base across Pacific Southwest through proactive outreach and strategic sales efforts.
• Generate new business and identify project opportunities through client outreach and sales data analysis.
• Place sample requests and scheme product groupings for client project needs.
• Maintain an active sales pipeline by tracking contacts, shops, reserves, and quotes.
• Refer Patterson Flynn leads to the appropriate sales contact while promoting cross-brand opportunities.
• Provide personalized service to trade clients, offering support across textiles, wallcoverings, rugs, trim, and furniture.
• Avoid delays in follow-up to help convert sampling activity into closed orders.
• Support both residential and commercial clients with white-glove attention to detail.
• Establish the Schumacher brand and build regional presence in Pacific Southwest by engaging new interior designers and maintaining strong relationships with existing accounts.
• Create and execute territory sales plans using client outreach, sales data, and cross-selling.
• Build customer loyalty through consistent communication, quality service, and thoughtful follow-up.
• Represent the brand at local design events, showroom functions, and regional trade gatherings.
• Host and support events that build visibility and community engagement with local designers.
• Share updates and insights with Account Executives and Patterson Flynn reps on sales activity and opportunities.
• Participate in team meetings, sales check-ins, and regional strategy sessions.
• Offer market feedback to leadership to support Pacific Southwest growth planning.
• Enter and process client quotes, orders, and sample requests promptly and accurately.
• Maintain clean and current records in the Contact Log.
• Collaborate with internal teams to troubleshoot issues and ensure client satisfaction.
• Review reports and dashboards to guide where action is needed in the Sales Funnel.

Requirements

• Knowledgeable and enthusiastic about the luxury interior design industry.
• Exceptional organizational, time management, and follow-through skills.
• Exceptional selling skills and the ability to manage client expectations.
• High level of ownership, accountability, and initiative.
• Proficiency in MS Windows and Office suite.
• Great phone skills.
• Strong verbal and written communication skills.
• A goal-oriented, team player with a positive attitude.
• Passionate about delivering an amazing experience for each client.
• Ability to operate in a fast-paced environment, adapt to change, and wear many “hats”.
• Identify growth opportunities including high potential customers & new accounts.

Qualifications

• Self-starter with an entrepreneurial spirit.
• Eager to build relationships, provide high-touch service, and close sales with confidence and professionalism.
• Experience in the interior design industry preferred.
• Previous experience in a sales or customer service role.
• Ability to work independently and as part of a team.

Skills

• Product knowledge and brand storytelling.
• Client service and sales support.
• Territory sales strategy and relationship building.
• Digital engagement and event activation.
• Collaboration and communication skills.

Benefits

• Competitive Salary
• Corporate Annual Profit Sharing
• 401K Plan
• Health Benefits
• Dental Coverage
• Medical Coverage
• Prescription Drug Plan
• Vision Coverage
• Health Savings Account (HSA)
• Teladoc
• Other Benefits
• 20 Days Paid Time Off (PTO)
• 10 Company Holidays
• Bereavement Leave
• Life Insurance
• Flexible Spending Accounts (FSA)
• AFLAC Plans (Accident and Critical Illness Plans)
• Pet Insurance
• Short-Term Disability (STD)
• Long Term Disability (LTD)
• Parental Medical Leave
• Child Bonding Leave
• Employee Discount