Showroom Sales

Responsibilities

• Welcome and assist walk-in and telephone customers with professionalism, friendliness, and a consultative sales approach
• Proactively engage customers to initiate sales, identify opportunities, and drive showroom business beyond walk-in traffic
• Manage multiple customer inquiries efficiently in a fast-paced showroom environment
• Ask thoughtful questions and listen actively to understand customer needs and project requirements
• Recommend appropriate products based on customer preferences, availability, and budget
• Research and suggest alternative products when necessary to meet customer requirements
• Process sales orders accurately using Eclipse ERP
• Handle returns and warranty requests in accordance with company policies
• Communicate proactively with customers regarding order status, delays, or substitutions
• Resolve customer concerns promptly while following company guidelines
• Maintain a clean, organized, and customer-ready showroom and counter area
• Build and maintain strong relationships with contractors, designers, builders, and homeowners to encourage repeat and referral business
• Sales Support
• Actively market the showroom, products, and services through relationship-building and outbound engagement
• Prepare and follow up on sales quotes to support order completion
• Suggest complementary or promotional items when appropriate
• Share customer feedback and product trends with internal teams
• Promote clearance or surplus inventory as directed
• Communicate product availability or demand trends to purchasing or management
• Follow all company pricing, credit, and sales policies

Requirements

• High school diploma, GED, or equivalent
• Basic computer proficiency
• Minimum 1 year of experience in a customer service or sales-related role (2 years preferred), with demonstrated ability to proactively initiate sales, build customer relationships, and support revenue growth
• Preferred Experience in plumbing, irrigation, lighting, appliances, or a related industry
• Minimum 2 years in a similar showroom or customer-facing sales role
• Wholesale distribution experience
• Strong customer service and communication skills
• Able to manage time and multitask in a busy environment
• Experience selling home goods or design-focused products preferred
• Product and application knowledge preferred