Showroom Manager - King of Prussia

Responsibilities

• Supports a team of Personal Jewelers to deliver a high level of customer care and foster a consultative sales environment
• Demonstrate excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures and continues to find ways to improve team performance
• Create a climate of service while managing costs and meeting company goals and metrics
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Recruit, hire, train, and schedule team of Personal Jewelers to meet business needs
• Exhibit strong attention to detail and high integrity in interactions with customers and staff
• Partner with regional management to report meaningful information about business trends
• Able to work flexible work hours, including weekends and holidays

Requirements

• 5+ years' sales experience
• 3+ years' customer service supervisory/management experience in a sales environment
• Ability to mentor, train and coach employees to successfully deliver the best customer services results
• Excellent listening, written and verbal communication skills
• High degree of professionalism, integrity, and objectivity; ability to handle confidential matters with discretion
• Passionate customer service focus
• Strong computer, typing/keyboarding and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Strong Analytical skills
• Detail oriented with ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously

Benefits

The salary range for this job is $75,000- $100,000. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus.

Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.