Showroom Manager

About the role

As a Lovesac Store Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space!

If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary, and want to lead a team to do the same – join our Lovesac Retail Team!

Responsibilities

• Build and develop a high performing team of Associates within a people first culture that encourages the ability to think and dream big.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Recruit, hire, mentor and develop a team of Associates to achieve results.
• Lead, coach and inspire your team to achieve their goals utilizing our Lovesac selling process and methods.
• Create and guide customers through the buying process, from initial interest to a completed transaction, while managing quotes, closing the sale, and maintaining relationships through post-purchase.
• Nurture long-term relationships and build brand loyalty and repeat business.
• Ensure the store is visually appealing and aligned with brand standards to attract and engage customers.
• Manage store operations and tasks including but not limited to: opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards.
• Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks.
• Ensure you and your team are proficient in all company tools, systems and are comfortable utilizing in-store technology.
• Analyze data to drive team behaviors that deliver against goals and key performance indicators.
• Drive the store P&L with an understanding in business and financial concepts to drive profitability.
• Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met.
• Anticipate, identify, and solve potential issues swiftly escalating issues to supervisor.
• Solve conflict effectively to maintain a positive and productive work environment.
• Support with any additional responsibilities as requested by Management.

Qualifications

• 18 years of age or older.
• A High-School Diploma or equivalent.
• Minimum of 2 years of management experience in a retail environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor.

Our Lovesac Values

• Top Ambition: We are driven to think and dream big.
• We All Win Together: We believe in collaboration and shared success.
• Conscious Operations: We prioritize sustainability and ethical practices.
• Do Less and Do Best: We focus on delivering exceptional results with minimal effort.
• Love Matters: We believe in the power of love and its impact on everything we do.

Our Lovesac Core Competencies

• Buils Customer Centricity: We prioritize the needs and satisfaction of our customers.
• Drives Remarkable Results: We set ambitious goals and consistently exceed expectations.
• Collaborates Effectively: We work together seamlessly to achieve common objectives.
• Makes Good Decisions: We rely on sound judgment and strategic thinking.
• Demonstrates Self-Awareness: We are self-aware and continuously improve ourselves.

Table-Stakes Values

• Willing to Sweep Floors: We take pride in our work and are willing to do the dirty jobs.
• Grit: We have the determination and perseverance to overcome challenges.
• Positive: We maintain a positive attitude and encourage a positive work environment.
• Self-Aware: We are aware of our strengths and weaknesses and work to improve.
• Self-Starting: We are proactive and take initiative to get things done.
• Insatiable Learners: We are always seeking to learn and grow.
• Transparency: We communicate openly and honestly with others.
• Customer-Centric: We prioritize the needs and satisfaction of our customers.

Benefits

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Company Policies

• Equal Opportunity Employer
• Committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities.
• Conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required).
• All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.