Showroom Manager

About the role

As a Lovesac Store Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space!

If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to lead a team to do the same – join our Lovesac Retail Team!

Responsibilities

• Build and develop a high performing team of Associates within a people first culture that encourages the ability to think and dream big.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Recruit, hire, mentor and develop a team of Associates to achieve results.
• Lead, coach and inspire your team to achieve their goals utilizing our Lovesac selling process and methods.
• Ensure customers are guided from first interest through to a completed transaction while you and your team effectively manages quotes, closes the sale, and maintains relationships through post purchase.
• Nurture long-term relationships and build brand loyalty and repeat business.
• Ensure the store is visually appealing and aligned with brand standards to attract and engage customers.
• Manage store operations and tasks including but not limited to: opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards.
• Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks.
• Ensure you and your team are proficient in all company tools, systems and are comfortable utilizing in-store technology.
• Analyze data to drive team behaviors that deliver against goals and key performance indicators.
• Drive the store P&L with an understanding in business and financial concepts to drive profitability.
• Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met.
• Anticipate, identifies, and solves potential issues swiftly escalating issues to supervisor.
• Solve conflict effectively to maintain a positive and productive work environment.
• Support with any additional responsibilities as requested by Management.

Qualifications

• 18 years of age or older.
• A High-School Diploma or equivalent.
• Minimum of 2 years of management experience in a retail environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor.

Our Lovesac Values

• Top Ambition: We strive to be an employer of choice by embodying a culture that encourages team members to think and dream big.
• We All Win Together: We aim to not only excel within our industry, but also make a meaningful impact on the world.
• Conscious Operations: We are dedicated to promoting love and happiness in all aspects of our work.
• Do Less and Do Best: It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.
• Love Matters: It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

Our Lovesac Core Competencies

• Buils Customer Centricity: We build customer centricity by creating a welcoming and engaging in-store experience and helping customers design our products to fit their style and space.
• Drives Remark-able Results: We drive remarkable results by leading a team to achieve results and closing the sale while maintaining relationships through post purchase.
• Collaborates Effectively: We collaborate effectively by recruiting, hiring, mentoring and developing a team of Associates to achieve results.
• Makes Good Decisions: We make good decisions by analyzing data to drive team behaviors that deliver against goals and key performance indicators.
• Demonstrates Self-Awareness: We demonstrate self-awareness by building a culture of accountability and solving conflict effectively to maintain a positive and productive work environment.

Our Lovesac Table-Stakes Values

• Willing to Sweep Floors: We are willing to sweep floors because we believe in hard work and dedication.
• Grit: We have grit because we are dedicated to achieving our goals and overcoming challenges.
• Positive: We are positive because we believe in the power of positivity and how it can impact our work and lives.
• Self-Aware: We are self-aware because we understand ourselves and our strengths and weaknesses.
• Self-Starting: We are self-starting because we take initiative and are not afraid to take on new challenges.
• Insatiable Learners: We are insatiable learners because we are always seeking to improve ourselves and grow as individuals.
• Transparency: We are transparent because we believe in open communication and honesty.
• Customer-Centric: We are customer-centric because we prioritize the needs and wants of our customers.

Benefits

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Company Policies

• Equal Opportunity Employer
• Committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities.
• Conditional offer of employment contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required).

Application Instructions

To apply for this position, please visit our website at www.lovesac.com/careers.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required).