Showroom Manager

Who we are

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls, and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles, and price points, remaining committed to beautiful design and, above all, a world-class customer experience. As our organization grows internationally, we are looking for ambitious professionals with a strong history of excellent client service and consistent success in meeting sales targets across lighting and systems product lines.

About the role

The ideal candidate should be motivated, focused on results, and skilled at building lasting relationships with clients, colleagues, and industry partners. Experience in high-end or luxury retail is preferred, along with the ability to thrive in a dynamic environment that demands attention to customer satisfaction and operational standards. This leadership role will shape a sales team committed to achieving both sales and operational goals while maintaining the company's core values.

Responsibilities

• Oversee recruiting, training, and mentoring staff to excel at every stage of the sales process—from initial contact to project completion and after-sales support.
• Identify new business opportunities, implement innovative sales strategies, and ensure the highest standards of product presentation within the showroom.
• Provide support, coaching, and direction to ensure comprehensive understanding of Visual Comfort & Co’s approach to sales, customer service, and showroom operational procedures.
• Create and manage a proactive sales and business development approach to target and convert new prospective customers.
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities.
• Work with the Visual Comfort & Co marketing team to identify and develop events in the local market.

Requirements

• 3+ years’ management and sales experience in luxury home furnishings, lighting, or building materials.
• Background in interior design, custom home products, or lighting required.
• College degree.
• Proven leadership and motivational abilities.
• Strong organizational and follow-up skills.
• Maintains professional demeanor.
• Creative with strong design sense.
• Capable of handling multiple priorities.
• Strong analytical and decision-making skills.
• Proficient in point-of-sale systems.
• Discreet with confidential information.
• Skilled in customer service operations.
• Flexible schedule, including Saturdays.

Qualifications

• Consistently upholds Visual Comfort’s brand values and service standards.

Skills

• People Leadership: Support, coaching, and direction to ensure comprehensive understanding of Visual Comfort & Co’s approach to sales, customer service, and showroom operational procedures.
• Partner and foster a strong collaborative working relationship with all members of the business including Business Development Specialists.
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities.
• Work with the Visual Comfort & Co marketing team to identify and develop events in the local market.

Benefits

• Work-Life Balance: Showrooms operate Monday through Friday 10:00 am to 6:00 pm and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. Team Members follow a five-day rotating schedule, including two Saturdays per month.
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive base salary with opportunities for monthly variable compensation.
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first day of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retailers Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

Pay

$99,000 - $110,000

Schedule

Monday through Friday 10:00 am to 6:00 pm and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. Team Members follow a five-day rotating schedule, including two Saturdays per month.