Showroom Manager

Who we are

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls, and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles, and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

About the role

The ideal candidate should be motivated, focused on results, and skilled at building lasting relationships with clients, colleagues, and industry partners. Experience in high-end or luxury retail is preferred, along with the ability to thrive in a dynamic environment that demands attention to customer satisfaction and operational standards.

Responsibilities

• Oversee recruiting, training, and mentoring staff to excel at every stage of the sales process—from initial contact to project completion and after-sales support.
• Identify new business opportunities, implement innovative sales strategies, and ensure the highest standards of product presentation within the showroom.
• Set a positive example, promote teamwork and inclusivity, encourage ongoing improvement, and inspire a dedication to outstanding customer experiences.
• Provide support, coaching, and direction to ensure comprehensive understanding of Visual Comfort & Co’s approach to sales, customer service, and showroom operational procedures.
• Create and manage a proactive sales and business development approach to target and convert new prospective customers.
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities.
• Work with the Visual Comfort & Co marketing team to identify and develop events in the local market.

Requirements

• 3+ years’ management and sales experience in luxury home furnishings, lighting, or building materials.
• Background in interior design, custom home products, or lighting required.
• College degree.
• Proven leadership and motivational abilities.
• Strong organizational and follow-up skills.
• Maintains professional demeanor.
• Creative with strong design sense.
• Capable of handling multiple priorities.
• Strong analytical and decision-making skills.
• Proficient in point-of-sale systems.
• Discreet with confidential information.
• Skilled in customer service operations.
• Flexible schedule, including Saturdays.
• Consistently upholds Visual Comfort’s brand values and service standards.

Qualifications

• Authorized to work in the United States.