Showroom Manager

About Lovesac

We are a young-at-heart, fast-growing furniture company dedicated to helping people fill their homes with Total Comfort™. We design and innovate adaptable, washable, expandable furniture solutions delivered right to your door. Our mission, Designed for Life, started with Sacs—a seat superior to classic beanbags, made with repurposed Durafoam to reduce environmental impact while providing cloud-like comfort. We expanded our sustainable furniture line with Sactionals, a customizable modular sectional that can be endlessly rearranged. Though our product line has grown, our goal remains the same: to create truly adaptable, comfortable furniture that lasts a lifetime.

About Our Culture

At Lovesac, we strive to be an employer of choice by fostering a culture that encourages team members to think and dream big—what we call Top Ambition. We aim to excel within our industry and make a meaningful impact on the world. Driven by love, we promote happiness and positivity in all aspects of our work. Success is important, but so is making a positive impact on everyone our business touches.

About the Role

As a Lovesac Store Manager, you will create a welcoming and engaging in-store experience, helping customers design our products to fit their style and space. If you are passionate about sustainability, love building relationships, and are dedicated to delivering extraordinary customer experiences while leading a team to do the same, join our Lovesac Retail Team.

Responsibilities

• Build and develop a high-performing team of Associates within a people-first culture that encourages thinking and dreaming big.
• Foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Recruit, hire, mentor, and develop a team of Associates to achieve results.
• Lead, coach, and inspire your team to achieve goals using our Lovesac selling process and methods.
• Guide customers from initial interest through completed transactions, managing quotes, closing sales, and maintaining post-purchase relationships.
• Role model and ensure your team has in-depth knowledge of Lovesac products, services, design features, and benefits, effectively demonstrating and educating customers.
• Nurture long-term relationships, build brand loyalty, and drive repeat business.
• Ensure the store is visually appealing and aligned with brand standards to attract and engage customers.
• Manage store operations, including opening/closing, scheduling, inventory, point-of-sale transactions, marketing, promotions, and adherence to company standards.
• Champion company policies and operational procedures to maintain consistency, safety, customer satisfaction, and risk mitigation.
• Ensure proficiency in all company tools, systems, and in-store technology for you and your team.
• Analyze data to drive team behaviors that align with goals and key performance indicators.
• Drive store profitability with an understanding of business and financial concepts.
• Build a culture of accountability by ensuring personal and team sales goals, KPIs, and customer service standards are met.
• Anticipate, identify, and solve potential issues, escalating to supervisors when necessary.
• Resolve conflicts effectively to maintain a positive and productive work environment.
• Support additional responsibilities as requested by Management.

Lovesac Values

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
• Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Lovesac Core Competencies

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Requirements

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 2 years of management experience in a retail environment.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Able to effectively utilize technology for sales and customer support, including demonstrating products and using internal CRM systems.
• Support Lovesac’s omnichannel customer experience by assisting in-person at your home store, local stores, third-party vendors, and remote customer service shifts.
• Must be able to travel as required to local stores, third-party vendors, and occasional meetings, including our annual company event.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, sensitive data, customer privacy, and safety.
• Effective communication skills and ability to manage conflict in a reasonable, non-confrontational manner.
• Ability to move objects, including medium to large furniture items up to 75 pounds, from lower to higher positions or horizontally, and assemble furniture on the selling floor.
• Routinely perform physical actions such as bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, and climbing.

Benefits

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associates are eligible for up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1.5 times their regular rate for any hours worked over 40 in a work week. Additionally, they will receive 8 paid company-recognized holidays and be paid 1.5 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits are outlined in Lovesac’s policy and plan documents.

Pay

Associate pay will vary based on factors such as location, qualifications, experience, skill level, and competencies.