Showroom Experience Coordinator

About the Role

The Showroom Experience Coordinator serves as the first point of contact for Pella showroom customer walk-ins and call-ins. This role involves entering and updating customer information in Pella’s online lead management systems, nurturing leads, delivering excellent customer service, and presenting tailored solutions to meet customers' needs and wants. Additionally, the coordinator provides administrative support to Outside Sales Representatives and sales management.

Responsibilities

• Act as the primary point of contact for showroom walk-ins and call-ins.
• Enter and update customer information in Pella’s online lead management systems.
• Nurture leads and provide exceptional customer service.
• Present customer solutions tailored to individual needs and preferences.
• Provide administrative assistance to Outside Sales Representatives and sales management.