Showroom Consultant

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada.

About the role

This hourly, non-exempt position pays from $21 to $24 per hour, with overtime compensated at 1.5 times the base rate. New hires typically earn between $43,000 and $50,000 annually, depending on experience, overtime hours, and bonuses.

Responsibilities

• Ensure effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain strong customer relationships on behalf of the company.
• Handle inbound sales calls and initiate outbound sales calls as necessary.
• Consistently follow up on commitments made to customers in a timely manner.
• Monitor stock levels to facilitate effective handling of customer orders.
• Assist customers in determining their order requirements and needed services.
• Appropriately identify and escalate any customer issues as they arise.
• Provide price quotes, credit terms, and process sales orders accurately.
• Process sales transactions and handle payments accurately and efficiently.
• Coordinate trucking and delivery of materials to customers based on delivery schedules.
• Create shipping orders and packing lists as needed.
• Address any customer issues that may arise during the delivery process.
• Provide support to the Sales Representatives as needed.
• Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team.
• Maintain up-to-date knowledge of company products and services.
• Perform any additional duties as required or requested.

Requirements

• High School education required; some college work completed preferred.
• Minimum 2 years’ customer service experience.
• Clear communication with the ability to use positive language.
• Attentiveness and proven ability to handle multiple tasks at once.
• Goal-oriented focus.
• Good mathematical skills; ability to do calculations quickly.
• Demonstrated experience with PCs and ability to navigate in a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to use hands to handle objects, tools, or controls; reach with hands and arms; and communicate verbally.
• Frequently walks and stands; occasionally sits.
• Must regularly lift, pull, and move up to 25 pounds and occasionally up to 50 pounds.
• Specific vision abilities required include close vision.

Schedule

• Monday to Friday from 08:30 AM to 05:00 PM.
• 1 Saturday per month from 09:00 AM to 01:00 PM.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term Disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades K-12, including free tutoring for SAT and ACT tests