Show Quality Supervisor, Netflix House - Philadelphia

Job Summary

As the Show Quality Supervisor, you will own the consistent execution and expression of the creative vision of the Netflix Attractions team in two IP-driven Location-Based Experiences (LBEs) within Netflix House. You will be focused on both the performative and physical aspects of the attractions.

Responsibilities

• Oversee the creative execution of the experience rooms, ensuring physical sets, signage, props, costuming, audio, and crew member performance reflect the original creative vision.
• Collaborate with the on-site Netflix House team, the corporate Netflix Experiences, and creative groups to maintain and evolve show quality standards.
• Provide direction to internal and external maintenance teams to ensure upkeep of attractions maintains the overall creative vision.
• Partner with operations management to coordinate and communicate show holds, cancellations, and contingency plans.
• Partner with the operations team to staff the attractions roles, including onboarding, ongoing performance development of staff, and coaching crew members to deliver authentic and consistently excellent storytelling.
• Lead rehearsals, training, and workshops as needed to maintain performance integrity, refresh timing and blocking, and implement creative or operational updates.
• Support and reinforce all environmental, health, and safety (EHS) protocols to ensure the well-being of employees and fans/guests.
• Assist crew members in identifying productive channels for issue resolution, including both administrative and show-related concerns, to foster a supportive and solutions-oriented environment.
• Document and track show notes in established systems, identifying trends, monitoring creative consistency, and maintaining a historical record for ongoing improvement.
• Maintain consistent communication with other Netflix Houses and the corporate creative team to provide learnings and help inform overall creative standards.
• Promote and foster a mindset of continuous innovation for internal teams and external partners.
• Oversee Wardrobe, including Uniform and Costume maintenance and distribution.

Requirements

• Applicants must be at least 18 years of age to be considered for employment.
• Demonstrated 5+ years in show quality, stage management, creative operations, or attraction supervision in a theater, attraction, location-based entertainment (LBE), or similar environment.
• Deep understanding of stagecraft, attraction development, and ongoing show operations.
• Skilled in running rehearsals, adjusting blocking, and reinforcing performance standards.
• Strong knowledge of training & development strategies.
• Experience managing indirect teams in an environment that embraces continual learning and change.
• Excellent communication skills, both verbal and digital.
• Excellent leadership skills.
• Strong desire to think outside the box and innovate.
• Availability to work days, nights, weekends, and holidays at a 365-day attraction.

Location: King of Prussia, PA, USA