Short Term Disability Claims Specialist

About the Role

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

Responsibilities

• Applies all appropriate provisions of the disability contract to ensure that MetLife’s liability is understood and appropriately applied throughout the life of the claim.
• Within the context of liability, encourages and supports return to work through a variety of programs and methodologies.
• Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep them fully aware of the status of the claim, including setting expectations if other resources (Vocational Rehabilitation, etc.) will be contacting them.
• Partners with the claimant, specialty resources, and more experienced resources to ensure each claim has a well-understood plan tailored to the claimant’s unique situation, functional capacity, and prognosis for improvement.
• Proactively updates partners working with the claimant when key events are being considered or have occurred (e.g., claim closure, return to work).
• Manages an overall block of assigned claims, including prioritizing actions, appropriately utilizing resources, and making timely and accurate decisions.
• Executes individual claim action plans, serves as the point of contact for the claimant, and makes claim decisions.
• Provides a high level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication.

Requirements

• High school diploma or GED equivalent.
• A comprehensive understanding of disability contractual provisions, especially the definition of disability.
• Strong communication skills.
• Critical-thinking, strategic-thinking, and prioritization skills.
• Ability to give and receive feedback using specific measurements and observed behavior, as well as openness to receiving feedback.

Qualifications

New hires should live a commutable distance from the site the role is posted in: Tampa, FL or Bloomfield, CT.

• Associate Degree (preferred).
• 2+ years of claims management experience, preferably in the healthcare field (preferred).
• Proficient in Microsoft Word/Excel (preferred).
• Expertise in systems and tools such as MDG, DPA, Intellis, and how to leverage them to improve claim management effectiveness (preferred).

Pay

The expected salary range for this position is $40,000 - $52,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits

MetLife’s U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. Offerings include:

• A comprehensive health plan that includes medical, prescription drug, and vision coverage.
• Dental insurance.
• No-cost short- and long-term disability insurance.
• Company-paid life insurance and legal services.
• A retirement pension funded entirely by MetLife.
• 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto, home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave.
• Paid time off, paid holidays, and volunteer time off.
• Tuition assistance.