Short Term Disability Claims Specialist

About the Role

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal—it’s what we do, one conversation at a time.

Responsibilities

• Applies all appropriate provisions of the disability contract to ensure that MetLife’s liability is understood and appropriately applied throughout the life of the claim.
• Within the context of liability, encourages and supports return to work through a variety of programs and methodologies.
• Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep them fully aware of the status of the claim, including setting expectations if other resources (Vocational Rehabilitation, etc.) will be contacting them.
• Partners with the claimant, specialty resources, and more experienced resources to ensure each claim has a well-understood plan tailored to the unique situation of each claimant, their functional capacity, and the prognosis for improvement.
• Proactively updates partners working with the claimant when key events are being considered or have occurred (e.g., claim closure, return to work).
• Manages an overall block of assigned claims, including prioritizing actions, appropriately utilizing resources, and making timely and accurate decisions.
• Executes individual claim action plans, serves as the point of contact for the claimant, and makes claim decisions.
• Provides a high level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication.

Requirements

• High school diploma or GED equivalent.
• Comprehensive understanding of disability contractual provisions, especially the definition of disability.
• Strong communication skills.
• Critical-thinking, strategic-thinking, and prioritization skills.
• Ability to give and receive feedback using specific measurements and observed behavior, as well as openness to receiving feedback.

Preferred Qualifications

• Associate Degree.
• 2+ years of claims management experience, preferably in the healthcare field.
• Proficient in Microsoft Word and Excel.
• Expertise in systems and tools such as MDG, DPA, Intellis, and how to leverage them to improve claim management effectiveness.

Pay

The expected salary range for this position is $40,000 - $52,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits

MetLife’s U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. Offerings include:

• A comprehensive health plan that includes medical, prescription drug, and vision coverage.
• Dental insurance.
• No-cost short- and long-term disability insurance.
• Company-paid life insurance and legal services.
• A retirement pension funded entirely by MetLife and a 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto, home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, paid time off, paid holidays, and volunteer time off.
• Tuition assistance and much more.

About MetLife

Recognized on Fortune magazine’s list of the "World's Most Admired Companies," Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies. We provide insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple—to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead—we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible.