Shorex Dest Svcs Specialist

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel.

About the role

Responsible for the day-to-day operations of the Shore Excursions for all brands under the NCLH umbrella in their respective region. Serves as the main point of contact in assuring that all Shore Excursions are up to date and liaises with Manager, Destination Services and operators for any new additional shore excursions.

Responsibilities

• Provide daily operational management of excursions worldwide for all brands in respective regions, while working to enter tours into NVS/Seaware.
• Work closely with ground operators worldwide to ensure excursions are set up and run accordingly.
• Keep Onboard Destination Services/Shore Excursions Managers updated with relevant information pertaining to excursions and ground operators.
• Work closely with Manager Destination Services and Marine Ops to request or accommodate itinerary changes.
• Work on itinerary changes, requesting allotments, removing cancelled ports/guests, adjusting tour timings with operators.
• Assist in researching new ports and sourcing new ground operators.
• Work with the Manager Destination Services to create new tours, including but not limited to, requesting allotments, pricing, descriptions and uploading onto NVS/Seaware.
• Work closely with the Manager Destination Services in evaluating existing tours to determine updates, evaluating new tour offerings for program inclusion, updating Retail Masters accordingly.
• Disseminate information on any shore excursion programs/policy updates to the appropriate departments.
• Identify and provide feedback with respect to existing and any potential new ground operator information.
• Stay abreast of events happening around the world that might impact our ships/programs and inform the appropriate parties.
• Be available to all ships for problems or questions that may arise, including after office hours per assigned region, and be available to Guest Relations to assist with resolutions of tour problems.
• Maintain close working relationships with the top shore excursion producing clients.
• Provide day-to-day supervision of Destination Services Coordinators, including coaching and training.
• Perform/attend job functions as necessary.
• Work with the Director Destination Services Development to determine appropriate actions.
• Perform other job-related functions as assigned by Manager Destination Services.

Requirements

• Bachelor's Degree in related field of study or any equivalent combination of relevant background and work experience.
• Minimum 5 years' experience in Shore Excursion development.

Skills

• Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel, and Microsoft Query.
• Ability to assimilate and summarize details as appropriate to support decision-making.
• Ensures that work meets departmental and organizational standards, while working in a fast-paced, multi-tasked, and deadline-driven environment.
• Ability to operate in a team-driven environment and accept immediate project responsibility.
• Strong customer service, communication (written and verbal), and interpersonal skills.
• Ability to accomplish assignments displaying detail-oriented and well-organized work in an independent manner.

About the company

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises®, and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries, and visit approximately 700 different port destinations each year.