Lab Support Svcs Specialist 2

About the Role

Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, the LSSS II performs technical and non-technical duties within the Laboratory service areas on the hospital campus. This role is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction.

Core Responsibilities

• Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing.
• Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise.
• Job Knowledge: Maintains current personal training, education and practice of policies and procedures.
• Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data.
• Communication: Practices information monitoring, investigation, resolution and hand-off to team members.
• Performs other duties as assigned.

Essential Functions

Lab Support Services Specialist (May or may not include Phlebotomy):

• Will take on lead duties in the absence of the supervisor or manager.
• Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.
• Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.
• Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.
• Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.
• Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department.

Modular Pre-Analytics System and Storage Unit (if Required):

• Key Operator for the Pre-Analytics and Storage Unit
• Monitors and identifies system monitor functions
• Thorough knowledge of Pre-Analytics computer functions and specimen location
• Thorough knowledge of each Pre-Analytics module and their function
• Responsible for performing daily maintenance for Pre-Analytics module and all components
• Complete understanding of processes for the Pre-Analytics module
• Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit.
• Follows up with contacting service for further instructions.
• Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.

Outpatient Registration (if Required):

• Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility.
• Ensures accurate information is captured in multiple registration systems (Wellstar HIS)
• Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.
• Ensures activity is recorded
• Ensures all stats are sent to the laboratory within time guidelines.

Microbiology Processing (if Required):

• Performs all aspects of specimen processing including reporting and resolving specimen problems
• Prepares media and supplies for transfer to sister hospitals as needed.
• Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals
• Maintains and sets up organisms for media QC
• Key Operator for the appropriate instrumentation
• Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)
• Trains new employees on processing duties
• Sets up all proficiency specimens

Blood Bank Component Processing (if Required):

• Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures.
• Performs all routine preparation and issuing of products per protocol.
• Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.
• Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication.
• Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.
• Perform STAT duties as needed. Handle emergency products efficiently and appropriately

Qualifications

Education: High School Diploma or GED required.

Certifications: BLS - Basic Life Support, ARC-BLS - Amer Red Cross Basic Life Support, or BLS-I - Basic Life Support - Instructor required upon hire.

Experience: Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment required.

Skills

• Strong written and verbal communication
• Customer service
• Multi-tasking and organizational skills
• Professionalism
• Detail and team-oriented
• Data entry and computer proficiency
• Demonstrates leadership in area of expertise