Shop Supervisor - Fleet Services

Assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift at a specific location. May supervise employees including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. Ensures business objectives and labor requirements are met while balancing customer needs, financial targets, operating quality, safety, and asset management.

Responsibilities

• Workflow Management:
  • Work analysis, planning, and scheduling
  • Assigning work to technicians and tracking productivity
  • Conducting shift and shop meetings
  • Reviewing and approving repair orders (RO)
  • Executing warranty policies and procedures
  • Triage of unscheduled customer drive-ins and communication with customers
  • Conducting yard checks for proper work scheduling and prioritization
• Labor Management:
  • Management, training, and development of assigned personnel
  • Performance management of all assigned personnel
• Customer Management:
  • Customer relationship management, issue resolution, and satisfaction
  • Ensuring vehicle uptime and communication regarding PM scheduling, breakdowns, and vehicle status updates
  • Conducting customer visits as required by the Customer Care Plan
• Asset Management:
  • Maintaining shop appearance and standards
  • Evaluating and recommending shop tooling and equipment needs
  • Assisting in vehicle specifications and in-service/out-service processes
  • Ensuring vehicle specifications in SAM
  • Parts inventory management and adherence to policies and procedures
• Quality Management:
  • Performing quality inspections of PM and repairs
  • Conducting in-process reviews of non-PM work
  • Breakdown root cause analysis and implementation of corrective actions
  • Ensuring cleanliness and quality of repair for all maintained vehicles
  • Ensuring technicians are properly trained and qualified
  • Maintaining control and visibility over shop floor activities
  • Assisting in the development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  • Maintaining documentation to meet local, state, federal, and customer requirements
  • Ensuring compliance with Safety and EPA regulations
• Financial Management:
  • Ensuring shift/shop meets Net Maintenance Cost per Unit objectives
  • Implementing cost control measures related to maintenance operations budget and location P&L
  • Executing Maintenance Initiatives to attain or exceed financial targets
  • Managing payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
  • Customer bill back process including identification, review, and approval of billable opportunities
  • Ensuring proper documentation and reporting of rebillable activity
  • Maintaining data integrity in the Shop Management Online system
• Additional Responsibilities:
  • Performing other duties as assigned

Requirements

• High School diploma or GED required
• Associate's degree preferred or 1-3 years of experience in a maintenance operations environment (demonstrated success in a Ryder role may substitute)
• Bachelor's degree preferred or 1-3 years of experience in a maintenance operations environment (demonstrated success in a Ryder role may substitute)
• Maintenance and technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate proficiency preferred

Skills

• Ability to professionally represent Ryder and interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)

Schedule

Sunday - Thursday, 11:00 pm to 8:00 am

Pay

Annual salary plus bonus incentive. Salary is determined based on internal equity, market data, applicant’s skills, prior relevant experience, degrees, or certifications.

Benefits

• Comprehensive health and welfare benefits, including:
  • Medical, prescription, dental, and vision insurance
  • Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan with employer match
• Discount on shares