Shop Supervisor - Fleet Services

Assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift at a specific location. May supervise employees including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. Ensures business objectives and labor requirements are met while balancing customer needs with financial, operating, quality, safety, and asset targets. Responsible for location performance against metrics and may serve as a developmental role for future Operations Manager positions.

Responsibilities

• Workflow Management:
  • Work analysis, planning, and scheduling
  • Assigning work to technicians and productivity tracking
  • Shift and shop meetings, RO review and approval
  • Execution of warranty policies and procedures
  • Triage of unscheduled customer drive-ins and communication with customers
  • Conducting yard checks for proper work scheduling and prioritization
• Labor Management:
  • Management, training, and development of assigned personnel
  • Performance management of all assigned personnel
• Customer Management:
  • Customer relationship management, issue resolution, and satisfaction
  • Ensuring vehicle uptime and customer communication protocol
  • Conducting customer visits as required by the Customer Care Plan
• Asset Management:
  • Maintaining shop appearance and 6S standards
  • Evaluating and recommending shop tooling and equipment needs
  • Assisting in vehicle specifications and in-service/out-service process management
  • Ensuring vehicle specifications in SAM and parts inventory management
• Quality Management:
  • Quality inspections of PM and repairs, including in-process reviews
  • Breakdown root cause analysis and corrective actions
  • Ensuring cleanliness and quality of repair for all maintained vehicles
  • Technician training and qualification, prioritizing TOPS plan based on trends
  • Maintaining control and visibility over shop floor activities
  • Development and implementation of Quality Assurance Audit Corrective Action plans
  • Ensuring compliance with local, state, federal, and customer documentation requirements
  • Ensuring employee compliance with Safety and EPA regulations
• Financial Management:
  • Ensuring shift/shop meets Net Maintenance Cost per Unit objectives
  • Cost control measures related to maintenance operations budget and location P&L
  • Execution of Maintenance Initiatives to meet financial targets
  • Payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
  • Customer bill back process, including identification and approval of billable opportunities
  • Ensuring proper documentation and reporting of rebillable activity
  • Ensuring data integrity in the Shop Management Online system
• Performs other duties as assigned

Requirements

• High School diploma or GED required; Associate's degree preferred
• 1-3 years or more experience in a maintenance operations environment required (demonstrated success in a Ryder role may be substituted)
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required (demonstrated success in a Ryder role may be substituted)
• Maintenance and technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Intermediate Microsoft Office skills preferred

Skills

• Ability to professionally represent Ryder and interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)

Schedule

Sunday - Thursday, 9:30 PM to 7:00 AM

Pay

Annual salary plus bonus incentive. Salary range: $72,000 - $75,000, determined based on internal equity, market data, applicant’s skills, prior relevant experience, degrees, or certifications.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan with employer match
• Discount on shares