Shop Supervisor - Fleet Services

About the role

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift at a specific location. This role may involve supervising employees such as Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor ensures business objectives and labor requirements are met while balancing customer needs with financial, operating, quality, safety, and asset targets. This position manages location performance against metrics and may serve as a developmental role for future Operations Managers.

Responsibilities

• Workflow Management:
  • Work analysis, planning, and scheduling
  • Assigning work to technicians and productivity tracking
  • Conducting shift and shop meetings
  • Reviewing and approving repair orders (RO)
  • Ensuring warranty policies and procedures are executed
  • Triage of unscheduled customer drive-ins and communication with customers
  • Conducting yard checks for proper work scheduling and prioritization
• Labor Management:
  • Management, training, and development of assigned personnel
  • Performance management of all assigned personnel
• Customer Management:
  • Customer relationship management, issue resolution, and ensuring vehicle uptime
  • Customer communication regarding PM scheduling, breakdowns, and vehicle status updates
  • Conducting customer visits as required by the Customer Care Plan
• Asset Management:
  • Maintaining the appearance and upkeep of the assigned location, including 6S standards
  • Evaluating and recommending shop tooling and equipment needs
  • Assisting in vehicle specifications management and in-service/out-service processes
  • Ensuring all vehicles meet required specifications in SAM
  • Parts inventory management, policies, and procedures
• Quality Management:
  • Performing quality inspections of PM and repairs, including in-process reviews
  • Conducting breakdown root cause analysis and implementing corrective actions
  • Ensuring cleanliness and quality of repair for all maintained vehicles
  • Collaborating with the Service Manager on technician training and TOPS plan prioritization
  • Maintaining control and visibility over shop floor activities for proper root cause diagnosis
  • Assisting in the development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  • Maintaining documentation to meet local, state, federal, and customer requirements
  • Ensuring employee compliance with Safety and EPA regulations
• Financial Management:
  • Ensuring the shift/shop meets Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction
  • Implementing cost control measures related to the maintenance operations budget and location P&L
  • Executing Maintenance Initiatives to meet or exceed financial targets
  • Managing payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
  • Overseeing the customer bill-back process, including identification, review, and approval of billable opportunities
  • Ensuring proper documentation and reporting of rebillable activity
  • Maintaining data integrity in the Shop Management Online system
• Performing other duties as assigned

Requirements

• High School diploma or GED required
• Associate's degree preferred or 1-3 years of experience in a maintenance operations environment (demonstrated success in a Ryder role may substitute)
• Bachelor's degree preferred or 1-3 years of experience in a maintenance operations environment (demonstrated success in a Ryder role may substitute)
• Maintenance and technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Intermediate Microsoft Office skills preferred

Skills

• Ability to professionally represent Ryder and interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Annual bonus incentive
• 401(k) employer match
• Discount on shares

Pay

Salary range: $70,000 per year (plus bonus incentive). Compensation is determined based on internal equity, market data, applicant’s skills, prior relevant experience, and certain degrees or certifications.

Schedule

Monday - Friday, 2:00 PM to 11:00 PM

Shop Location: Salt Lake City, UT