SHOP SERVICE TECHNICIAN (32972)

About the Role

This position is responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries, as well as construction and aerial equipment.

Responsibilities

• Accept assigned work orders from Service Dispatcher, Planner, and Manager to diagnose and plan repairs.
• Perform mechanical repairs after a complete inspection and analysis of breakdowns, approved by the Service Manager or Shop Lead.
• Document complete repair descriptions on work orders, including correct model, serial number, and hour meter reading.
• Inspect and adjust protective guards, loose bolts, and safety devices on equipment.
• Lubricate moving parts and test repaired trucks to ensure conformance to specifications, conducting final quality inspections before returning units to service.
• Submit all paperwork (work orders, time cards, etc.) to Service Dispatcher/Planner daily.
• Provide the Service Manager with reporting data on work in progress for field technicians.
• Control workflow in the shop, including trucking and rentals when necessary.
• Create and communicate quotes for shop work and field service repairs.
• Guide technicians to assist in completing repairs as needed.
• Open, review, and validate all information on work orders throughout the repair process until billing is complete.
• Organize all paperwork generated during shop repairs, including shop folders.
• Communicate with customers on the status of their shop jobs via outbound calls.
• Confirm scheduled maintenance has been performed on all units in the shop for repairs.
• Answer and respond to incoming customer service calls.
• Perform final sign-off on shop work orders prior to invoicing.
• Perform other duties assigned by management.

Requirements

• High School Diploma or equivalent; 1 year of related mechanical experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to perform basic math operations (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals, and compute rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form and solve problems involving several concrete variables.
• Knowledge of Microsoft Office products (Word, Excel) and internet software.
• Valid driver’s license.

Work Environment

Work environment varies from office to job site to industrial locations.