SHOP SERVICE TECHNICIAN (33198)

About the Role

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Responsibilities

• Accepts assigned work orders from Service Dispatcher, Planner, and Manager to diagnose and plan repairs.
• Makes mechanical repairs after complete inspection and analysis, approved by the Service Manager / Shop Lead.
• Writes complete repair descriptions on work orders, including model, serial number, and hour meter reading.
• Examines protective guards, loose bolts, and safety devices, making necessary adjustments.
• Lubricates moving parts and tests repaired trucks to ensure conformance to specifications.
• Submits daily paperwork (work orders, time cards) to the Service Dispatcher/Planner.
• Provides reporting data on work in progress totals for field technicians to the Service Manager.
• Controls the flow of work in the shop, including trucking and rentals when necessary.
• Creates and communicates quotes for shop work.
• Guides technicians to assist in completing repairs.
• Opens, reviews, and validates all information on work orders throughout the service process.
• Creates and organizes all paperwork generated during shop repairs.
• Communicates with customers on the status of their shop jobs via outbound calls.
• Confirms scheduled maintenance on all units in the shop.
• Creates and communicates field service quotes when necessary.
• Answers and responds to incoming customer service calls.
• Provides final sign-off on shop work orders prior to invoicing.
• Performs other duties assigned by management.

Qualifications

• Education / Experience: High School Diploma or Equivalent; 1 year of related mechanical experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Math Ability: Ability to perform basic arithmetic operations and compute rate, ratio, and percent. Ability to interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions and solve problems involving concrete variables in standardized situations.
• Computer Skills: Proficiency in Microsoft Office products (Word, Excel) and Internet software.
• Certificates and Licenses: Must have a valid driver’s license.

Work Environment

Work environment varies from office to job site to industrial locations.

Core Values

• Passion to Perform: We are passionate to perform and focus on concrete achievements.
• Trust to Act: We are empowered to act, and act in a powerful way.
• Act Responsibly: We are responsible for our actions and their consequences for stakeholders and the environment.
• Make it Fun! We are serious about making work fun; it’s the way we do things.