SHOP SERVICE TECHNICIAN (32973)

About the Role

This position is responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries, as well as construction and aerial equipment.

Responsibilities

• Accept assigned work orders from Service Dispatcher, Planner, and Manager to diagnose and plan repairs.
• Perform mechanical repairs after a complete inspection and analysis of breakdown, approved by the Service Manager or Shop Lead.
• Document complete repair descriptions on work orders, including correct model, serial number, and hour meter reading.
• Examine and adjust protective guards, loose bolts, and safety devices on equipment.
• Lubricate moving parts and test repaired units to ensure conformance to specifications, conducting final quality inspections.
• Submit all paperwork (work orders, time cards, etc.) to Service Dispatcher/Planner daily.
• Provide the Service Manager with reporting data on work in progress for field technicians.
• Control workflow in the shop, including trucking and rentals as needed.
• Create and communicate quotes for shop work and field service.
• Guide technicians to assist in completing repairs when necessary.
• Open, review, and validate all work order information from job initiation to billing completion.
• Organize all paperwork generated during shop repairs, including shop folders.
• Communicate with customers on the status of their shop jobs via outbound calls.
• Confirm scheduled maintenance has been performed on all units in the shop.
• Answer and respond to incoming customer service calls.
• Provide final sign-off on shop work orders prior to invoicing.
• Perform other duties assigned by management.

Requirements

• High School Diploma or equivalent.
• 1 year of related mechanical experience and/or training, or an equivalent combination of education and experience.
• Valid driver’s license.

Skills

• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Knowledge of Microsoft Office products including Word, Excel, and Internet software.

Work Environment

The work environment varies from office to job site to industrial locations.