SHOP SERVICE TECHNICIAN (32538)

About the Role

This position is responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries, as well as construction and aerial equipment.

Responsibilities

• Accepts assigned work orders from Service Dispatcher, Planner, and Manager to diagnose and plan repairs.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown, approved by the Service Manager or Shop Lead.
• Documents complete repair descriptions on work orders, including correct model, serial number, and hour meter reading.
• Examines protective guards, loose bolts, and safety devices on units, making necessary adjustments.
• Lubricates moving parts and test-drives repaired trucks to verify conformance to specifications, ensuring final quality inspection before returning the unit to service.
• Submits all paperwork (work orders, time cards, etc.) to Service Dispatcher/Planner daily.
• Provides the Service Manager with reporting data on work in progress for field technicians.
• Controls the flow of work in the shop, including trucking and rentals when necessary.
• Creates and communicates quotes for shop work and field service when required.
• Guides technicians to assist in completing repairs as needed.
• Opens, reviews, and validates all information on work orders throughout the repair process until billing is complete.
• Organizes all paperwork generated during shop repairs, including shop folders.
• Communicates with customers on the status of their shop jobs via outbound calls during repairs.
• Confirms scheduled maintenance has been performed on all units in the shop for repairs.
• Answers and responds to incoming customer service calls.
• Provides final sign-off on shop work orders prior to invoicing.
• Performs other duties assigned by management.

Requirements

• High School Diploma or Equivalent; 1 year of related mechanical experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to perform basic math operations (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals, and compute rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form and solve problems involving several concrete variables.
• Knowledge of Microsoft Office products (Word, Excel) and internet software.
• Valid driver’s license.

Work Environment

The work environment varies from office settings to job sites and industrial locations.