Retail Store Manager -3259

We are seeking a Retail Store Manager to lead our team, drive profitability, and create a customer-centric environment. This role offers a competitive hourly wage plus a lucrative monthly bonus based on store performance.

Pay

$17.00 to $22.40 per hour, plus a monthly bonus based on store gross profit.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access: Withdraw up to 50% of earned wages up to seven times per payroll cycle, starting on the second day of employment.
• Unlimited commission opportunities above the hourly base rate.
• Paid vacation: 1 week after 6 months, 2 weeks after 1 year, increasing to 3 weeks (120 hours) after 5 years.
• Sick/personal time: 8 hours after 6 months, 16 hours annually thereafter, increasing to 24 hours after 5 years.
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto-enrollment in the FirstCash 401k program after 6 months of employment.
• Pet insurance program.

Schedule

• Most stores open at 9 AM and close at 6 PM; many are closed on Sundays.
• Store Managers work 45+ hours per week, including weekends and holidays, based on business needs.

About the Role

As a Store Manager, you will oversee day-to-day operations, lead and develop store employees, and drive financial performance. This role requires a hands-on approach to customer service, asset protection, and team leadership. You will work with a diverse range of merchandise, including jewelry, electronics, tools, and firearms (in FFL locations).

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Train and develop Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, including cash drawer counts, merchandise management, and asset protection procedures.
• Ensure asset protection through inventory control, safety procedures, and securing customer loans.
• Administer store processes, including inventory, loan management, merchandising, and enterprise-level reporting.
• Evaluate financial statements and drive profitability through goal-setting and communication.
• Monitor loan qualification and buying processes to maintain value and integrity.
• Complete assigned training and development tasks.
• Communicate store mission and profit objectives clearly to employees.
• Maintain up-to-date product knowledge.
• Perform other related duties as assigned.

Requirements

• 2+ years of management and customer service experience (retail/sales experience is a plus).
• Ability to lift and carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Demonstrated ability to supervise and develop others.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Willingness to work in multiple locations as business needs dictate.
• Flexibility to work weekends, holidays, and 45+ hours per week based on business needs.
• Computer literacy and ability to operate POS systems and common office machines.
• Strong multitasking skills in a fast-paced environment.
• Detail-oriented with excellent organizational and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply. This position reports to the District Manager.