SHOP SERVICE TECHNICIAN (32763)

About the Role

This position is responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries, as well as construction and aerial equipment.

Responsibilities

• Accept assigned work orders from Service Dispatcher, Planner, and Manager to diagnose and plan repairs.
• Perform mechanical repairs after a complete inspection and analysis of breakdown, approved by the Service Manager or Shop Lead.
• Document complete repair descriptions on work orders, including correct model, serial number, and hour meter reading.
• Examine and adjust protective guards, loose bolts, and safety devices on equipment.
• Lubricate moving parts and test repaired units to ensure conformance to specifications, conducting final quality inspections.
• Submit all paperwork (work orders, time cards, etc.) to Service Dispatcher/Planner daily.
• Provide the Service Manager with reporting data on work in progress for field technicians.
• Control workflow in the shop, including coordination of trucking and rentals when necessary.
• Create and communicate quotes for shop repairs and field service work.
• Guide technicians to assist in completing repairs as needed.
• Open, review, and validate all work order information from job initiation to billing completion.
• Organize all paperwork generated during shop repairs, including shop folders.
• Communicate with customers regarding the status of their shop jobs via outbound calls.
• Confirm scheduled maintenance has been performed on all units in the shop.
• Answer and respond to incoming customer service calls.
• Provide final sign-off on shop work orders prior to invoicing.
• Perform other duties assigned by management.

Requirements

• High School Diploma or equivalent; 1 year of related mechanical experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Proficiency in basic math: addition, subtraction, multiplication, division, fractions, decimals, rates, ratios, percentages, and interpreting bar graphs.
• Ability to apply common sense to carry out instructions in written, oral, or diagram form.
• Ability to handle problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Office products (Word, Excel) and internet software.
• Valid driver’s license.

Work Environment

Work environment varies from office to job site to industrial locations.