Shop Service Technician 3 - Heavy Equipment

Department: Machine Division (MAC)  |  Employment Type: Full Time  |  Location: North Dallas  |  Reporting To: Desma Norris

About the role

Holt CAT in North Dallas is seeking an experienced heavy‑construction equipment technician. The position is responsible for performing inspections, diagnoses, and repairs of diesel‑powered heavy construction equipment and related components, following established procedures and guidelines. The technician must be able to work independently or as part of a team to provide mechanical services that satisfy customer needs and achieve departmental goals. This is a mid‑level (Level III) role, typically requiring more than four years of experience and demonstrated job‑relevant knowledge/skills.

Essential Functions

• Model, promote, and reinforce HOLT’s Values Based Leadership (VBL) tools, ensuring alignment with the company’s Vision, Values, and Mission.
• Troubleshoot and diagnose construction equipment malfunctions and failures.
• Disassemble and assemble machine components to manufacturer specifications using hand tools, pneumatic tools, and specialized tooling.
• Rebuild, repair, recondition, and maintain equipment and components.
• Demonstrate good customer relations; communicate customer needs to shop management.
• Plan and control repair‑job costs.
• Complete parts orders and identify parts for return.
• Mentor and help train other technicians.
• Maintain all equipment and work areas in a clean, orderly condition.
• Complete all documentation associated with repairs in a timely manner.
• Work safely at all times and adhere to all applicable safety policies, company policies, procedures, and standards.
• Work overtime as required by workload and customer needs.
• Update job knowledge by participating in educational opportunities (e.g., ProTech Technician Training Paths).
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of machines and tools, including design, use, repair, and maintenance.
• Familiarity with heavy construction equipment such as dozers, excavators, motor graders, and other dirt‑moving equipment (preferred).
• Proficiency with current computer software, related hardware, and machine electronic systems (CAT ET & CAT SIS preferred).
• Quality‑control analysis skills – conducting tests and inspections to evaluate quality or performance and communicating findings.
• Operation and control skills – controlling operations of equipment or systems.
• Equipment selection skills – determining appropriate tools and equipment for a job.
• Ability to operate a conventional forklift and an overhead crane.
• Ability to quickly and repeatedly operate machine controls to exact positions.
• Proficiency with hand tools, power tools, pneumatic tools, and mechanical‑repair equipment.
• Fine‑motor dexterity for manipulating very small objects.
• Strong reading, writing, and comprehension abilities.
• Effective listening and understanding of spoken information.
• Possession of basic mechanic hand and pneumatic tools (metric/standard).

Requirements

• Four or more years of diesel‑powered heavy equipment repair experience (preferred).
• Ability and knowledge to read and use schematics and diagrams (preferred).
• High school diploma or equivalent (preferred).
• Graduation from a diesel technology program (preferred).

Physical Requirements

• Ability to move objects and use abdominal and lower‑back muscles without fatigue.
• Frequent handling of materials or equipment weighing up to 50 lb.
• Constant movement and use of limbs; good manual dexterity, coordination, and stamina required.
• Ability to ascend/descend ladders or equipment using both hands and feet.
• Capability to work safely underneath equipment.
• Routine reaction to visual, auditory, and other signals, including alarms and instructions.
• Requirement to visually inspect work.

Work Environment

• Regular indoor work around moving mechanical parts.
• Exposure to weather extremes when working outdoors (inclement weather, heat, cold, humidity).
• Noise levels may be loud at times.
• Potential exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high‑speed rotating equipment.
• Requirement to wear common protective or safety equipment.
• Work in cramped spaces and/or at heights.

Travel: Some travel is expected for this position.

Supervisory Responsibilities: None.