Shop Service Supervisor

Responsibilities

• Supervises, directs and evaluates programs.
• Exercises judgment, selects appropriate methods and techniques for resolving problems.
• Supervises office, sales, service and production worker activities to achieve optimum utilization of equipment and employee productivity.
• Interprets company policies to workers and enforces safety regulations.
• Establishes or adjusts work procedures to meet schedules.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• Initiates or suggests plans to motivate workers to achieve work goals.
• Maintains time and production records.
• Confers with other supervisors to coordinate activities of individual departments.
• Inspects products to verify conformance to specifications and directs setup and adjustments of machines.
• Studies schedules and estimates worker hour requirements for completion of job assignment.
• Recommends measures to improve production method, equipment performance, and quality of product.
• Estimates, requisitions, and inspects materials.
• Convenes meetings with staff to discuss issues and concerns.
• Coordinates departmental activities with other supervisors.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Technical background in a related field is preferred.
• Must possess hands-on knowledge in most areas of responsibility.
• Have knowledge of CAT DBS Database software; Internet software; Order processing systems; MS Excel Spreadsheet software and MS Office Suite Word Processing software.

Qualifications

• Ability to be responsive and persuasive at all levels of the organization.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Strong interpersonal, communication and managerial skills needed.
• Ability to lead, motivate and direct subordinates.
• In-depth knowledge of company’s products, policy and procedures.
• Pro-actively establish effective relationships and support others in achieving high performance.
• Demonstrate professional behavior, flexibility, and effective communication skills in their interactions with others.
• Valid driver’s license and clean driving record required.

Benefits

• We offer health, dental, vision, life, and more as a comprehensive benefits package.