Service Shop Supervisor

The Job

The Service Shop Supervisor plays a crucial role in overseeing the daily operations of the Service Shop and Rental department. This position involves supervising the Service Shop & Rental Associates, ensuring efficient workflow, and maintaining a high level of customer satisfaction. The Service Shop Supervisor reports directly to the Retail Manager and collaborates with technicians, mechanics, and rental associates to uphold the standards of service excellence.

The Perks

• 100% paid health, dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program* and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees

The Opportunity

• Team Leadership: Provide leadership and guidance to Service Shop & Rental Associates, fostering a positive and collaborative work environment.
• Workflow Management: Oversee the daily workflow of the service shop, ensuring timely completion of tunes, mounts, and rental preparations.
• Customer Service: Address customer inquiries, concerns, and requests promptly, ensuring a high level of customer satisfaction.
• Equipment Maintenance: Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards.
• Coordination: Collaborate with technicians and mechanics to coordinate tunes, mounts, and servicing activities efficiently.
• Staff Training: Provide training to new Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities.
• Inventory Management: Monitor and manage inventory levels for rental equipment and service shop supplies.
• Quality Control: Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes.
• Performance Evaluation: Conduct performance evaluations for Service Shop & Rental Associates and provide constructive feedback.
• Reporting: Generate reports on service shop and rental activities, providing regular updates to the Retail Manager.
• Other duties as assigned.

The Must Haves

• High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.
• Proficiency in using standard office and communication tools.
• Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
• Previous experience in a supervisory role within a service shop or rental environment.
• Embody, honor, and live our core values: The Great 8

About the Role

evo is a multi-channel retail brand that stands at the intersection of community, commerce, action sports, and the outdoor lifestyle. We define success differently than most, balancing our goals of building an iconic brand and business, creating an extraordinary place and path for our employees, and leveraging our success to help empower underprivileged children.

Qualifications

We are looking for someone who embodies, honors, and lives our core values: The Great 8. We are committed to building a diverse and inclusive team that reflects the community we hope to build.

Skills

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

Benefits

At evo, we embrace equal and fair pay and offer unique & competitive benefits to all employees. We provide compensation ranges for all posted roles. Many factors go into determining the actual compensation offered, including: specific skills and experience, geographic location and other relevant factors. The range for this position may be lower or higher in different markets.

The base wage for this role ranges from $22.04/hr to $27.00/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.