Service Shop Supervisor

About the role

POWER UP YOUR CAREER WITH LOUISIANA CAT Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here! The opportunity: We are searching for a Service Shop Supervisor to join our growing operations at our Reserve, Louisiana location. The Service Shop Supervisor will be responsible for coordinating service department activities to provide prompt service to customers and other departments by working with the technicians to drive accountability by being a guide, a resource for information, and a mentor.

Responsibilities

• Lead the execution of work throughout the service shop with a sense of urgency.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• With the Service Manager and Coordinator, Organize, prioritize, schedule, and assign work in the department to optimize department productivity daily.
• At the beginning of each job, will go over the specifics of the job with the technicians, pointing out any special areas of safety, quality, and allotted time requirements.
• Sign off on all JSA’s in the service shop.
• Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
• Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
• Perform service and repair activities as needed to ensure department productivity.
• Assist the service manager in customer relations issues as needed.
• Provide technical support and assistance for all department activities.
• Provide on-the-job technical training to department technicians as needed and make recommendations for formal training activities for department technicians.
• Oversee the inventory and maintenance of department tools, equipment, and supplies.
• You will development and maintain long-term sales & service relationships with our customers
• You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
• You will promote positive customer service according to Caterpillar and Louisiana Cat expectations
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat

Qualifications

• High School Diploma
• 3+ years of management experience
• 5+ years of experience as an automotive or equipment Shop Technician
• Strong communication and interpersonal skills
• Strong computer skills including MS Office such as MS Word, MS Excel and MS Outlook
• Valid Driver's License with clean driving record
• Knowledge or experience with Caterpillar equipment or equipment product lines preferred

Benefits

• Health, Dental, Vision
• $50,000 Company