Service Shop Supervisor

What You'll Do

• Implement policies for operating, such as hours of operation, workers required, duties, scope of operation, cleanliness of shop, and estimates for products and services provided.
• Responsible for working closely with PSSR’s and Sales Rep to provide solutions to customer requests.
• Promotes a desired work environment between all divisions.
• Prepares work schedules and assigns workers to specific duties such as maintenance and repair work to maximize customer satisfaction.
• Opens and closes work orders, takes service calls and performs on-call duties as required.
• Insures safety policies are upheld throughout the shop and the field.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• May perform activities of workers supervised.
• Pro-actively establish effective relationships and support others in achieving high performance.
• Demonstrate professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Influences people rather than demand others.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Spend large portion of workday in communicating orally in person and by phone.

What You'll Need

• Requires four to seven years related experience and/or training or equivalent combination of education and experience.
• Must possess hands on knowledge in most areas of responsibility.
• Absolutely basic math skills.
• Ability to apply independent judgment to situations, while also working cooperatively to achieve solutions.
• Availability to work first shift, but flexible and willing to work weekend, holiday, and evening hours as needed to accomplish tasks by assigned deadlines.
• Tolerance for performing complex tasks while experiencing numerous interruptions.