Shop Service Manager, Bike & Snow

Responsibilities

• Drive business channels by owning and leading the customer and employee experience.
• Handle training, coaching, recognition, and performance management.
• Recruit and hire a diverse, technical workforce.
• Train, certify, and build engaged teams to carry out shop service functions.
• Manage the throughput of shop work to meet customer demand and REI expectations.
• Drive workflow productivity while maintaining or improving quality to meet customer needs.
• Keep shop equipment maintained, organized and accessible for safe and reliable operation.
• Build awareness of REI's shop program through community engagement.
• Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
• Builds teams through effective employee development, involvement, and communication.

Qualifications

• 3+ years of successful retail management experience.
• Successful completion of required training/certifications in the role.
• 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
• Sets standards and holds team members accountable to service goals.
• Enjoys communicating and building relationships, both inside and outside the organization.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Produces quality work by setting effective goals and establishing priorities.
• Open to feedback and other viewpoints in the spirit of supporting the business.